The fares are quite low compared to the Shinkansen and include check-in baggage. Seat selection is also included in the airfare. Staff was friendly and efficient at both check-in and boarding. Seat width and legroom were acceptable (RECARO BL3710 seats). Food and drinks on board are priced quite cheaply. Free Kit Kat on board too.

Exceptional ground staff at the check in at Kobe airport which went out of their way to help check in.

Disclosure: I almost always fly business class and am a bit of a snob about air travel, but I decided that for this short-haul flight I would give relatively low-cost Skymark a try. I was very happy with my choice. Everything from booking to seat selection to screening to boarding and inflight service worked very smoothly. The staff were extremely attentive and happy. The plane was a comfortable Boeing, such a nice change from the wretched regional jets prevalent on similar short-hop routes in the US and elsewhere. I was impressed by the calmly rational boarding process - first window seats, then middle seats, finally aisles - that worked efficiently. While in-flight service was expectedly limited, I was really blown away that one flight attendant stood at the head of the aisle for the entire two hour flight, entirely focused on scanning passengers to see if she could render assistance. Even on first class flights I’ve never seen such devotion to service. It’s a pity that much of Skymark’s business model could never be made to work outside Japan, reliant as it is on social norms in that country: in the US, staff would quit during the first day of training when they were told that they actually had to be nice to the customers.

I really love skymark as it has a good service with less price and they also allow 20 kg of Cabin luggage. The flight was in time and the staffs are very friendly.

Shopping carefully allows flying Skymark to Haneda rather than one of the LCC fares plus baggage charges to Narita. My latest flight was comfortable and on time.