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“Cheap, reasonable service”
Review of SmartWings


Reviewed 18 September 2017

Flights was OK, took off on time, crew fine and friendly. Aircraft was not too new but clean. I had lots of room (exit row), other rows looked a bit cramped. Onboard menu was reasonably priced.

Convenient route (direct flight to Bratislava) - overall fairly positive experience.

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Thank Danno_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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15 - 19 of 906 reviews

Reviewed 9 September 2017

Flew Bourgas to Prague and then Prague to Birmingham a couple of days later. Both flights were booked through Smartwings. Bourgas to Prague was on an aging "Travelservice" plane. On time, free water, and reasonable selection of snacks to buy. Crew were fine. Only complaint would be the plane - it had seen better days and needed a good clean if nothing else. The second flight from Prague to Birmingham was on a new Czech Airlines plane and all went well. Seems that it's up to your luck when you book with them as to the standard of the flight.

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Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017

Service was ok. Very dirty plane. The flight attendants are not nice at all and never smile. No entertainment and you are only allowed one glass of water for the entire flight so use it wisely.

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2  Thank SashaManu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2017

We flew from Split Croatia to Prague. We were late taking off and I estimate the planes cabin reached temperatures over 40c while we waited. I had sweat running down into my eyes. Not nice! The airline has very low luggage allowance of 15kg per bag, but around 8 of carry on and a handbag. Would prefer 20kg checked and 3 carry on but that's just me.

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Thank justjans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2017

Most disappointing is the fact that tickets were bought on Czech airlines website, but then suddenly you appear in SmartWings. It is not fair. And the tickets are not cheap at all.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank SergioPraha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC