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“Loss of suitcase”
Review of Transavia


Reviewed 2 weeks ago

3 days loss of a suitcase, the given phonenumber was out of reach, when the suitcase arrived there was not even a note with any apologies, flight back home had a delay of almost 3 hours but we had to go to the airport for the check in early morning, with a Child of 3 years old and a children playground closed due to Corona was no fun at all. The voucher for a free beverage nobody knew where to get it.The website for claiming the costs we had to make did not work at all.
Ps when they offer you to check in your handluggage for free beware of your personal belongings, y found my sunglasses broken.....

Date of travel: July 2021
1  Thank GerardaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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48 - 52 of 76,243 reviews

Reviewed 2 weeks ago

Great experience on board! Crew were smiling every time and with a good communication.
And an arrival at destination on time :)

Date of travel: July 2021
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
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    • Value for money
    • Check-in and boarding
Thank Loïc O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

flight was OK, check in was catastrophic , 1H30 waiting to drop the luggage. there were 10 automatic desks, no one was running properly.

this was a non sense at Orly airport, may be 5 persons to take care of 500 passenger.
the automats were not working properly.

Date of travel: July 2021
    • Seat comfort
    • Customer service
    • Cleanliness
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank patrickcP691HE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

At the far too busy Transavia check-in counter, many people were not wearing their mouth masks, or were wearing them incorrectly. These people were hardly spoken to, it felt very unsafe. In the plane, there were also many people refusing to wear a mouth mask. They were addressed while laughing, with absolutely no effect. These people often ordered a bottle of water so they could just sit there without a mask because they were tolerated with a bottle in their hands. Completely irresponsible, 0 supervision. No wonder that infections of travellers are on the rise again!

Date of travel: July 2021
1  Thank marclW6712SS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

The employee of Transavia at the checking desk in rude form rejected our negative PCR test with irrational statement that she will not allow us to travel. When we called support service Transavia they confirmed that our documents are fine, same was said on the governmental website of Netherlands. However regardless all performed proofs she rudely rejected to serve us and hide her ID, so we will not able to know her name.
Surrealistically we lost our tickets and flew with same PCR tests next day.. no money refund or even apologies from Transavia.
I am still in shock what was that and how is it possible.

Date of travel: June 2021
1  Thank Alyona_Tikhonova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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