I was a Continental frequent flyer for years before the United-Continental merger, and all was good.I continued to achieve Platinum Elite status in all these recent years despite the problems United has continued to have. I lived through disastrous operations during the merger, including having a phone agent cancel my flight on me while I was on the way to the airport to get on that flight. In all these bad years, for the most part, you could get a sense that the customer service agents had directions to try to find some way to resolve significant complaints. A few frequent flier miles here, a small value travel voucher there. They have clearly abandoned dong that. In the major operations mistakes they made with me over the past year and a half, their approach, as on my most recent bad experience, is to offer no solution. They now just have a cookie cutter, fill in the blanks 'we're sorry and we appreciate your business' reply. What I have now resolved is that I am done with United. They no longer work to earn my business, so I will now endeavor to fly with anyone except United.