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“FLIGHT ON TIME”
Review of United Airlines


Reviewed 17 January 2018

This flight was great. Friendly service and staff. It could have been the largest plane I was ever on. We were delayed a few minutes waiting for connecting flights to get there, but it was only a few minutes and we did land a few minutes early in LAX.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7,169 - 7,173 of 28,538 reviews

Reviewed 17 January 2018

Both flights on the way there and back both landed on average of a half hour earlier than scheduled, which is the number one thing I want out of my flight. Seats and legroom were comfortable as a guy who is 6 foot tall. Wifi entertainment was the worst part of the flight. There was no complimentary Wifi, it was pay only, and there were no TV's on the seats or above. The only other thing that was frustrating was the gate process where they have groups 3, 4 and 5 all line up together and just causes lots of confusion.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank hamer415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2018

Was pleasantly surprised. Domestic experience is very up and down with AU. UA's international flight was nothing short of impressive. Very new plane which was a great start - plenty of room. The flight crew could not have been more attentive and courteous.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank TrvlsEatsExplrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2018

United Airlines takes you safely to and from your destination.Boarding procedure was very orderly. It was done by groups, beginning with those in first class, PWDs, passengers needing special assistance, and so forth. Flight was right on time. The seats were quite small; so was the legroom. It was peak season when I flew to Fairbanks and there was quite a number of by-standers, whom the airline tried to accommodate. The snacks and the drinks they served on board were just fine. It was the heart of winter, but cabin temperature was properly regulated. Flight attendants were friendly and accommodating. Good service, all in all.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank CzarEmmanuel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2018

Was very happy with the service all around. Flight was on time and all crew members were amazing. I love doing the self check in for our baggage tags. Made everything so much quicker. Thank you United. This was an early morning flight and very peaceful.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Terry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC