I am not a fan. They got me there safely without injury, so 2 stars.
The seats are ridiculously tight on space. Width and leg room. Children should have no problem. My wife is 5' 4" and her knees were touching the seat in front of her.
Getting from our arrival to our connection required a pre-ordered, pre- confirmed by phone, confirmed by both gates, wheelchair to accommodate the extended distance. My traveling companion was the last off the plane, being prompted by the flight attendants, that the staff was already cleaning, and they had to prepare for pre-boarding the next flight. She used her cane and exited to the gateway. She stood there for longer than medically advised. She was repeatedly told that a wheelchair was on the way. At some point a flight attendant gave her a dusty crate to sit on. The whole time, staff and crew squeezing past her to ready the next flight. It's on the way..........
Finally it did show, and the attendant was not very courteous. She seemed rushed. She seemed put out that we had to go to the farthest end on another terminal. That includes a tram ride. They wheeled her to that bus. Walked her on. Made no effort to move others from sitting in the handicap seats. I did! We thought the attendant stayed behind. When we arrived at the next terminal, she disembarked from the rear of the bus. Then she had to go find a wheel chair while we stood waiting again.
When we arrived at the gate, she parked it quite a ways away from the boarding door, and said have a good flight. disappeared. I checked in at the gate. I was told to move her closer to the front and pre-confirmed the wheelchair at the next stop. It also was not there.
Our in flight snack service was rushed but that was due to a small window of no turbulence.
Apologies came across the intercom for...
1. Sorry about the bad smell of the air coming out of the vents.
2. We are being held because another UA plane is being tugged off the taxi way.
3. We are waiting on a tug to move us away from damage to the taxi way.
4. please close all the shades and turn the (stinky) air on as you leave for the next passengers.
I will be making efforts to find other airlines for future comfort journeys.
UA did reach out to me on twitter with apologies, and words to look into it.