3 of us flew in March. Delayed at Sydney by over 3 hours due to mechanical issues. Because of this and the significant delays in United rescheduling flight tickets in LA, we missed another 3 connecting flights from LA to Vegas. Support at the terminals was no where to be found. We were told to just join a queue witch took 90 mins to get to the counter. Instead of arriving at 9am we finally got there at 8pm after we convinced them to put us on an American Airline flight
The service in air and the return flight were fine.

UA has the unfortunate distinction of just being a tad above dis-satisfying. Even if you purchase premium economy, their new aircraft is not accurately reflected on their site nor their app, so you end up being sat in the not-premium seats. Annoying. The in-flight service is also less than adequate. Could the food and beverage service be any less appealing? I flew business on the way out, but again question the ridiculous spend on the “bedding.” Who needs a blanket AND a small comforter (?) on a flight. UA could have saved itself, and therefore its passengers from that meaningless spend. Finally, having flown Asia-based airlines (Singapore, Royal Thai, Korean Air), I know how superb flight attendants can be - UA crew is not up to par.

I flied UA872 from Taipei to SFO on the 4th of Mar.,
Shortly before landing, I felt dizziness and lost my consciousness completely.
I was already admitted in the emergency center of San Francisco general hospital when my consciousness was recaptured.
During such traumatic and critical periods, it was all due to the professional and passionate endeavors from relevant employees of United Airlines that I may keep my life. I am so grateful !
Also, during my three days hospitalization, there was a lady staff representing United Airlines called me every day to keep abreast of my situation and tried to reserve the seat for my next flight for Vancouver.
The whole services, care, professionalism, passion to help from United was amazing, unforgettable...far beyond my expectations.
I would like to take this opportunity to express my deepest appreciation for those ‘unsung heroes ‘ who help and save my life.
Also, as a wanderlust and frequent flyer,
I would like to recommend United Airlines as a top-notch and most ‘human touch’ airline.

I have had 3 back operations and walk with a rolling walker to help my stability. My husband has requested help with bags and a wheel chair as I surrender my walker to baggage. Both airports were very helpful having transport ready at the plane and following through to the baggage claim. They were patient and polite and very helpful for stops to purchase food and restrooms. We have chosen this extra help for a few years and makes travel less worrisome for us.

It just seems that United Airlines is always having delays. Granted some are from unavoidable weather conditions, but having a hole in the nose of the plane is another thing. My other issue with United is that, on some flights, the crew is great, while on others (more times than not), the crew is just arrogant.