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“Better service than my previous International Flight”
Review of United Airlines


Reviewed 4 April 2019

Booking this flight with United was cheaper than Expedia that was for sure a surprise, but the service was a better than expected. Last time I used United to fly out of the country when I went to Brazil, the flight attendants were a bit rude when I asked for water, as well help on direction when getting on and off the plane.

The only reason I booked my recent last flight to Panama City, Panama with United was because they were the cheapest price. But the outcome surprised me, and I am glad for it.

The flight at first was delayed a little, which upset me, but still left that same day. The flight crew was helpful, and friendly. Very accommodating the staff was to me. They didn't lose my luggage either which is the first time that's happened, and I was glad it didn't after previous experiences of them losing my luggage. They were no more economy seats on one flight so they upgraded me to economy plus free of charge. which was great.

The only issue I had was that like most international flights, they wasn't any free alcoholic beverages given free like most previous international flights.

Date of travel: January 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank jzambrana09
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviews (52,948)
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12,365 - 12,369 of 52,948 reviews

Reviewed 4 April 2019

Our flights with United were very good. The service was excellent. However our luggage stayed in Houston for a couple extra days. It did arrive at our house fully intact.

Date of travel: March 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank I6357VYrichardl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 April 2019

We have usually had bad past experiences with United in regards to service and delays. This flight, however, was right on time and the service and friendly flight attendants were great.

Date of travel: March 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Terri J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 April 2019 via mobile

Great customer service on our flight! My son lost his molar in flight over Nebraska! The staff was very attentive to him and made a possible scary ordeal into a fun one. The airline staff made sure he was all smiles and constantly checking on him and the parents!!!! Giving superior customer service to the customers of tomorrow really shows how every customer is made to feel like first class on United!!!! Bravo!!!!

Date of travel: April 2019
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
1  Thank Bchintz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 April 2019 via mobile

I flew out of Dulles for a weekend getaway to Vegas on March 29th. My trip to Vegas was as usual but the trip back on April 1st shows how United handles crisis. We were scheduled to fly back to Dulles on April 1st at 1:45 pm to be back at 9:10 pm. We got to the gate in time and started boarding with no problem. Once we got to our seats the pilot announced that there is a minor problem on the wing and it is being fixed and will take 15 to 20 minutes. We could actually see the mechanics working on the left wing. Typical right? After 20 minutes the pilot came back and announced that he had good and bad news. The good news is that the current problem is fixed and the bad news is that there is a new problem this time with the door not closing. He said that we need to deplane and we started heading out the airplane. We were told that the flight will be delayed by an hour and half. They were updating us by text, the updates keep coming delay by 2, 3,4 hours... Then they announced that it is a small fix and they are looking for the part in Vegas. The story changed and now they said the part is being flown from Houston. Nothing to worry about the agent keeps announcing, unknowingly contributing to our aggravation. 5,6 hours delay the texts keep coming. They finally decided to give us $10 voucher for dinner, hard to find anything priced under 10 unless you buy candy. For those that want to leave the terminal they started giving out hotel vouchers to south point casino. The problem with that especially for those of us where Dulles is our final destination, is that all the flights are booked the next day and we have to be come back to the terminal to be on standby, another nightmare. We decided to stick there because our schedule affects our family. The story changed again and they said that they are swapping the airplane, and the new plane is coming from Houston. Some showed relief, until another problem was announced. We have the plane but we could not find the crew. All crews reached their limit for the day. After some time we were told that they found a crew from California, and they were scheduled to leave San Francisco at 8:20 pm. The plane and the crew got together around 10:30 pm and we finally left Vegas at 11:10 pm after hearing aggravating announcement and annoying slot machines all day. We made it back to Dulles at 6:30 am. In my opinion United has poor contingency plan they keep creating stories until they find out what to do no plan in place. The flight should have been cancelled and rescheduled for the next day or late evening to give people the option to go outside. We stayed in the terminal for close to 10 hours.

Date of travel: April 2019
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
1  Thank 36emmanuelw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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