My children (3) and I travelled from Auckland to London via Chicago. The first leg was with New Zealand - flying in behalf of United. The 14 hours flight was great, but we had 2 hours in Chicago to get our connecting United Airlines flight to London. In hindsight, there were SO many reasons why we were never going to make the connecting flight. Arriving in Chicago was like entering a third world country, no transit lanes, having to collect our luggage. It took so long in customs, with no absolutely no provision for transitioning customers that so many people missed their on-going flight.

United’s response was outrageous - they blamed customers. I told them they sold a flight with a 2 hour stop over, which was totally unrealistic, considering the archaic requirements of entry. Most people in the same situation where put on a flight for the next day (24 hour wait) and told to organise & pay for their own accommodation. I overheard United allowing for a well dressed couple to take a British Airways flight leaving in a few hours. I insisted on the same & they reluctantly put us on the flight. The couple after me where told they could only take the United flight the next day. On the British Airways flight, there was a lot of room - at least 20 seats free - if United had really cared about their customers we would have all be put on that flight. Appalling service.

First off, we are loyal United members. Only fly United and have a United miles credit card. We have never had any issues and have enjoyed United until this trip. The cancellation of the flight was not the issue. It was everything that took place afterwards.

We spent hours on the phone with customer support trying to get on a different flight. I work in a hospital, have two school aged children and needed to be home that day. When passing another passenger in the elevator of our hotel, she revealed that United had moved her to an American Airlines flight. When I requested the same, they told me they needed the name of that passenger in order to do anything and continued to tell me the same thing over and over, put me on hold and then repeat themselves on booking us on the flight the following day. It’s almost as if you all make it extremely difficult and get your customers to just agree to your terms.

My family and I got to the airport and booked a flight with Southwest to get us home. We went up to the counter of United and told them what we had done. They provided us with food vouchers and $350 per person to use for future flights with United within 2 years.

When we went to use the vouchers, they got declined. My husband had to go to a United team member and get new vouchers.

We got to our layover in Denver. We have 4 United club passes and decided to feed our children and relax in the United club during our layover. We waked, towing our two children and luggage all the way through the Denver airport only to be met by an extremely rude receptionist at the United Club. We we’re not aware that we could not use our passes since we no longer had boarding passes for a United flight. Which we would have, had our flight not been cancelled. We we’re turned away, tired and frustrated.

We had a great experience speaking with Delta, American, and Southwest who were extremely accommodating and their customer service was wonderful. We expected more out of your airline. It’s so unfortunate and hope that this isn’t what the future for United looks like.

A morbidly obese passenger was seated next to me squeezing me against my armrest for the entire flight. The staff was rude, there were no snacks, and we even had to wait an extra hour on the runway because they couldn't move the plane to the parking spot. This has been my worst experience traveling so far.

We flew on the evening of Thanksgiving from Honolulu on a United flight. We departed at 846pm and our tickets indicated dinner would be served. When the attendant brought out the meals, someone must have forgotten to even attempt to heat the trays! The chicken was basically a frozen piece of meat sitting on top of some sort of cold grain....after my son tried one bite, we all just discarded it, even the bread was hard as a rock. Nothing we could do but go to sleep for our 7 hour flight in the tight cramped seats. Thankfully we were on time!

Like a fool I hope that after a few years they will have improved like they deceivingly and repeatedly promise. "NIGHTMARE OF THE SKIES" would be the most appropriate slogan. In the last week and 4 destinations they did not fail to have the most ridiculous and unnecessary delays. If you enjoy long hours in an airport with obnoxious travelers, they will give you your money's worth, and so much more.