Check-in, they refused my second bag, even as Gold status member I had to fight for it. at the gate, I wanted to enter the lounge but it was overcrowded. SFO one of the largest airports in the world and just such a small lounge? Boarding was announced at the gate and then we waited about 1 hour because plane was in process of cleaning. Even the plane was 45 min earlier as scheduled at the gate. Once airborne, the service was just "business as usual", best story. after 11 hour flight they were not offering a breakfeast drink because it was too short before landing. Sorry United you should benchmark your service to other airlines like LH, Singapore airlines, AF, BA or the middle East carriers.