Since this was a school trip (i.e, a tiny plane crammed with rowdy middle schoolers), I made sure to set my expectations extremely low. And yet I was still disappointed! Boarding was like herding people into a cattle car. Not to mention, when someone asked if they had cleaning wipes to get rid of a crusty soda spill, they literally laughed in her face. The plane reminded me of most boys at our school-good looking on the outside,but terrible on the inside! The (tiny) seats were embedded with cheerios and boogers and god knows what else! Despite the advertising, pre-downloaded entertainment was not working, and we were all forced to watch a channel about muggers that the screens were stuck on. I was excited when they started handing out snacks (because the legroom was so tight I couldn't even grab my backpack), but the pretzels were a brand that I'm 99% sure is outta business, and a pack o crusty peanuts (even though multiple people had alerted earlier that they had extreme peanut allergies). They gave out some tiny water bottles to a few people and RAN OUT. This flight took over 4 hours (Plus you couldn't bring your own beverages on) and people were literally trading water for 5-dollar bills. People were considering drinking water from the sinks, but our teachers refused. Since my seat was even tighter than the bathroom (I'm not even kidding), I went to the restroom for a bit,then was kicked out because "other people need to go" (There was 3 other bathrooms & nobody waiting). Once I was back in my prison cell of a seat, the food was so inedible that kids were having a food fight. A flight attendant said nothing at first, but when I tossed back peanut shells that were hurled at me, it was all shrieks. The flight ended with an extremely rough landing, and many in tears (including me!) Never again.

Just unpacked and repacked my carry-on luggage on because they "ran out of space" for it. Just to walk on the plane and see that they had plenty. United is just a hair above Frontier. I avoid them as best I can.

1) The plane was delayed and the trip was postponed 2 days. This can happen.
2) I was scammed for 940 USD while trying to upgrade for business seats. The team told me I must buy 25000 miles to get upgraded, and told me there was available seats. Once i had done this, they told me no seats was available and i can only get on the waiting list. They are unable to refund me.

My parents had a flight from Atlanta to Chicago to go to Ethiopia. Ronda N who was at the United Airlines counter to check their bag was extremely rude, unprofessional, disrespectful to my parents and I. We understand the luggages we’re over weight and all we needed was for her to tell us we need to adjust the weight and make sure the weights are within the guidelines. She would not even listen to us. Yelling, and continued to disrespect my elderly parents. I have been living in US for more than 20 years and I never experienced such a poor customer service. We were insulted infront of other customers and embarrassed. We would have leave but my percents have connection flight to Ethiopia from Chicago so we did not have choice to cancel this flight. I can not imagine having such personality at the check in counter as a face of this company. We recently moved from Seattle to Atlanta and I have never ever had experience with such a rude, demanding and unprofessional attitude.

After spending almost 3K on one-way tickets from Rio to Miami, we were told we could not order a drink because we had not downloaded the app to do so on a 9.5 hour flight.
I would describe the support crew on this flight as literally evil and I will never use this airline again.
Toxic people/culture. Horrible experience all around.