Sold ticket before Covid restrictions that they would not refund in 2019. Kept it as travel credit. Bought new ticket with this credit for travel for May last year. It was a gruelling three airport layover trip that costed the credit plus about 150 usd additional. Going there was okay although already long to begin with considering the layovers. Then a week before traveling back, they told me flight was canceled and need rebooking. They had me on a flight itinerary that was longer by 10 hours with layover in an airport for almost 10 hours! I said I cannot have that because I have work next day. So they placed me on the shorter flight but I have to pay 1100 usd extra! I had no choice but to take the flight. The attendant over the phone suggested I file a complaint. I did then and it's been about eight months they didn't even bother to get back to me. United airlines is surely bagging for the race to the bottom award.

Excellent service, the gentlemen serving the business class on Flight 2423, Jan 14 2023 was attentive and courteous, serving drinks every once a while and notifying us the info for our next connecting flight

I checked in my bag in Chicago and when I arrived in Atlanta my bag wasn't there so I talked to them and they said the issue is going to be reviewed in a few days but it's been 3 weeks and every time I talk to an agent I get a different story.

Booked through a travel site and they ended up being no help. Called United and they took care of everything. Staff on both flights were very friendly. Only complaint was we paid extra for an earlier flight but it was delayed a month before. I wasn’t able to get the money back that we paid to leave earlier. Only thing they would do was upgrade us for half price.

I had a after midnight flight got confused with the dates missed the flight . Called costumer service they took care of me immediately put me on the next flight, no fines , no games no hassles . Thank you United Airlines! You earned a greatful costumer.