I flew business class newark to havana and chose business class because the check-in lines to cuba are like free clinic lines so I figured I could save an hour or two.

What a waste of money. This business class is false advertising. The seat in front of you is 2 inches from your knees.

I paid $400 for a snack.

I have flown United many of times, as well as other airlines, but I had the worst experience twice with United. On our first attempted flight, my wife & I with 3 kids (5, 2 & 2 mo old) arrived 30 minutes at the gate. Our flight was to depart at 11 am from Terminal C, where all signage shows gate closes 10 minutes before scheduled take off. I had a meeting that I was attending by phone, where my wife was nursing. At 1046 am (14 mins before flight takes off), we were standing in front of the gate, where the digital signage showed, "Flight Boarding". No one was to be found at the gate. I ran across to the nearest gate agent to see if they can contact our gate person. Finally, someone arrived at 1050 am. All I asked was to phone the plane to ask, where there were 2 women behind us, who were on a connecting United flight that also got declined.

From there, after scanning the QR code to deal with an agent for a good 30 minutes, I found another flight at a different terminal (A), where it was to fly into Charleston. I told the agent we are racing there and to get us on the flight. She was setting us up while we took the transfer bus over. I raced to the gate to arrive 2 minutes before the infamous, "Gate closes 10 minutes before scheduled takeoff", where we had 12 minutes before the flight. Again, I asked to phone the plane to let us on. This agent was even more rude, where she apologized and walked away from us with my kids screaming.

It was then where 2 phenomenal United Airlines employees (agent & Captain) tried to help, where the Captain emphasized that agent should be fired for that. Any time he received a request, they always let someone on.

I filed my complaint with United to get a measly $75/person future credit, where we incurred over $550 in additional costs due to changing flights, food & renting a car (including fuel). What irritates me the most is when I called in prior to learning all reviews need to go through website, customer service rep stated I will get my request.

My name is Fabian Campos and I was Passenger on a United airlines flight 5410. The flight
was schedule to depart from Monterey at 4:36 and arrive at LAX at 5:45 on December 26th/2022. From there I’d connect with Copa to Bogota with a stop in Panama.
The airline stated that the requirements to travel to Colombia was a proof of a “Check Mig”. By
email or QR code, but according to the travel requirements of united.com, it clearly states that a Check Mig must be submitted at least 72 hours before departure. I presented such proof of submission several times in that period of time, but the airport personnel did not accept it and prevented me from going to Colombia.

We made reservations a month ahead of our family trip to DC. One day before the trip we tried to check in on line and learned that the flights were cancelled due to overbooking without any notification to us.

We already paid for no -refundable fee for a week for a hotel in DC, which we lost, not to mention the fact that our family trip was completely ruined.

The worst part was when I contacted the United Air customer service they simply refused to make any compensation for their wrongdoings.

This is the true danger of M&A among airlines and the few surviving airlines no longer respect their customers. Nonetheless we would NEVER use this terrible airline.

Didn't call out zones properly so it was a free for all then lied about cabin baggage being full, forcing people to put their carry luggage into checked baggage. Last time flying United - trash service.