We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Direct is worth the extra”
Review of Vietnam Airlines


Reviewed 29 March 2019

We booked through DialAFlight and were very pleased with their service as we have been previously. Although flying direct from London to Hanoi cost a bit more it was well worth it not to have an intermediate stop. The lounges were good and the Dreamliner does the journey in under 11 hours in great comfort. The return was not quite as good and took over 12 hours but both flights ran to time. The food was excellent and the staff very attentive.

Date of travel: February 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank cwsjms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a reviewReviews (7,727)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,043 - 1,047 of 7,727 reviews

Reviewed 29 March 2019

This was the first time I fly with Vietnam Airlines and flew between 1. Phnom Penh - Hanoi 2. Hanoi- Da Nang 3. Da Nang - Ho Chi Minh City (Saigon). The planes were very clean and good leg space for the economy class. Very reasonable prices and on-time flights. Baggage Allowance 20K and 7 kg carryon. Buy directly from Vietnam Airlines web site so it will be easy to check in with your reservation code. I bought one ticket from another site and I had difficulty to check in with the reservation number.

Date of travel: March 2019
    • Seat comfort
    • Customer service
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank dmrbay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2019 via mobile

On journey out ran out of food choice for the dinner, was told they would start at rest of plane for breakfast so breakfast choice would be guaranteed, did not do this so no choice again. Ran out of drinks, only water and juice available.

Woke me up for food, not that I had a choice to choose from, but did not wake me up when handing out entry documents that had to be completed prior to entering country.

Journey back again ran out of choice for food, was left with fish option, explained that I couldn’t eat fish was offered a plain bread roll. The cabin manageress noticed I didn’t have food, managed to get home from business class for my roll.

Was told they bring 50% of each choice and once it’s gone, it’s gone. Poor service for 14 hour flight, felt everything was rushed so staff could get their heads down.

TV screen not working on way out and not much better on return.

Travelled with airline 2 years ago and feel they have declined greatly in the service they provide.

Date of travel: March 2019
Thank Jule0902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2019 via mobile

국가모독적 발언과
국가차별적 발언을 한
thang이라는 cabin manager 가
베트남 항공에 근무하는 한
베트남항공은 선진 항공사가 아니라고 생각한다

Your contemptuous attitude toward the disabled.
I knew well about the hateful attitude toward Koreans.
You're not qualified as a manager.
Also, you are far less qualified as a flight attendant.
I hope someday you will be judged by your comments & actions.

Date of travel: November 2018
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
1  Thank Starbucks79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2019 via mobile

Plane was clean and extra leg room was a plus staff were efficient and friendly the free hot meal was a bonus and delicious

Date of travel: March 2019
Thank Basiamaminski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
US$USD
Singapore
© 2021 TripAdvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Singapore. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.