When my family of five (including three kids ages 7, 10 and 13) got home from our two-week trip to London and Wales, I seriously considered emailing Richard Branson and saying thanks. The flight, the attention to detail, the food, the drinks, the high level of service and just about everything I can think of associated with the flight itself was extremely impressive.
We took a straight flight to and from LHR and while LHR and Seatac airports have some issues in terms of their standards for arrivals and departures, the 9.5 hours on the plane itself was great. Free movies and games kept the kids and parents entertained throughout, and the food was excellent (not just by airline standards, either). Others I've talked to about Virgin Atlantic rave about it as well.
It truly is a first class experience, no matter where you happen to be sitting.
Joe Irwin
Olympia, WA