The in-flight service from the Virgin Atlantic Airways crew was amazing. Although we were delayed (due to weather in NYC and JFK being backed up), the crew made sure we were comfortable and happy while waiting to be taxied. They served us water and pretzels while we waited. The main course meal was delicious and so was the small breakfast box given to us right before landing in London. The crew was cheerful and accommodated any request. There were a few seats empty on the flight which made it even better! I would totally recommend!

This is the first time we have flown with virgin. I would use them again. Comfortable seats plenty of entertainment movies games. Food was okay. Plenty of drinks and snacks very friendly Air Steward. I find a lot of them can be a bit up themselves, but not on this flight all of them seemed genuinely friendly and helpful. Keep up the good work virgin airlines.

I finally decided that I was getting a little long in the tooth to endure a long haul flight in the confines of my usual economy class so I decided to splash out on a business class seat. Given the considerable difference in cost I was expecting the experience to be memorable and I wasn’t disappointed. From checking in at Virgin’s dedicated desk and having the convenience of an exclusive security check to the superb service in their lounge and being equally well treated on the aircraft for the whole flight everything was marvellous. Cabin crew were friendly attentive and very helpful. Food and drink excellent. Already looking forward to my next flight with them.

We were to fly on Aer Lingus from SFO to Dublin and then to London Gatwick. They were overbooked for that flight and we were given the choice flying Virgin directly to LHR.
The flight was full and my wife and I got seats in different rows.
The cabin service was good and the seats reasonably comfortable.
The flight arrived on time and all our bags were already off the belt by the time we came through the Immigration.

Very smooth flight with very accommodating flight attendants.The layout of the reclining seats were nice, but there's no comparison to the comfort and privacy of Delta's 747 business class. Meals were ok..had my eye on the burger sliders was offered a vegan wrap or a sandwich..which I opted for ..It was a very large dry bun with one extremely thin slice of roast beef and a piece of cheese.I know this sounds petty, but when you pay thousands for an 8 hour trip,I would think they could a bit better planning.