Wonderful food and service in the Club house, however an average flight. Upper Class not completely as I recall it, having travelled mostly with Emirates over past few years in Business or First. No bar on this aircraft as crew advised it was too small for one. This was not highlighted at time of booking. Wil, try BA next time

outward bound flight was like flying in cattle class and was definitely more about getting as many people in as possible rather than any kind of customer care and comfort. child food was over complicated and fussy given how many kids are picky eaters. nothing my son would eat on the menu. The ability to recline chairs should be removed when the seats are as tight as these already are practically impossible to get in or out of seats when the person in front has them reclined. Seated lower level row 29. never again.
My return trip was on the upper deck and was vastly different experience more room and more attention fro the flight staff in terms of food and drink offering, I wouldnt travel on a long haul without the upgrade.

I understand that this is supposed to be the cheap seat, but If it wasn’t the smallest seat it was the tightest configuration of seats. It was quite uncomfortable and I’m not sure I could recommend it unless you are a waif of a person. The upgrade is a must for the regular size people. Service was wonderful, but the seats are not recommendable.

Staff were excellent and food choice ok ( appreciate its a night flight). The only issue I has was being bussed from the terminal exit to the plane, it makes a bit of a mockery of the extra paid for premium.

We have travelled to America several times on Virgin Atlantic and as always the cabin crew were excellent, check in and boarding went very smoothly, the food on board was very good quality and the seats were excellent. I cannot fault Virgin Atlantic on this flight to and from Los Angeles.