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“Great service!”
Review of Virgin Atlantic Airways


Reviewed 22 July 2019

Virgin did a good job on this flight. It was a large plane, but everything was so orderly. The drink service was fantastic and ALL of the food was great. Bravo! Knee space was a little tight versus some other airlines, but not a major issue. Overall I would like to use them again for international flights.

Date of travel: July 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
3  Thank Codered3
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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2,179 - 2,183 of 15,228 reviews

Reviewed 22 July 2019

We are lucky enough to have visited Orlando many times over the last 10 years. We use Virgin due to points system however in recent years have noticed how lacking the service has become. We haven’t flown for two years with them now, so weren’t expecting much. We were however pleasantly surprised. The crew were attentive, provided great service on both legs of our journey and nothing was too much trouble. It was how it used to be, obviously the crew wanted to be there and not just wishing they were already down route. Constant water/juice services much appreciated. My son was treated like a passenger and not a child who was ignored, and the crew even gave him their own milk so he could have a cup of tea. We will certainly be looking forward to flying with Virgin again, and hope that the next crew we get are as fantastic.

Date of travel: July 2019
5  Thank vandccaen
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 July 2019

What a great way to fly to London! The flight attendants are so attentive and they are constantly bringing around refreshments and snacks. Everyone was so friendly and made the long flight a dream! Can't wait for my next flight with them!

Date of travel: July 2019
    • Customer service
    • Food and Beverage
2  Thank N_Leonetti818
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 July 2019

737-300- Thankfully i purchased exit row seats 50 A&C, due to this there was great leg room for such a tall person (6'6), but the seats are very narrow, 38inch waist and just got between the 2 arm rests of the seat without having to squeeze in. The in flight entertainment was ok but not the best I've had, the food was ok as far as airline food can go, mashed potato that's been steamed is never a great choice but what can you do when that's all that is on offer. Thankfully it wasn't too long a flight and from flying several times i had a jumper to hand as the aircon blowers are often a little chilly, needless to say, the jumper was needed. The return leg was pretty much the same but a little quicker as the aircraft was needed again that evening so the engines were wound up to the max and taken to a height of 39000ft.

Date of travel: July 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
3  Thank Sc0ttRxxx
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 July 2019

I have used Virgin a few times before and have never found issue, this time we were on an a330-200. The plane was very nice however in economy the seats were not as comfortable or spacious as when we flew on the 747 400 also the second serving of food had no choice just one option which will not suit all tastes. I would say this had made me feel that the service has dropped to the standard of the other carriers in england therefore not worth the extra price virgin charge. On a good note the service provide by the crew on board was excellent espcially the entertaining cabin manager, in this regard they are still superior to the other carriers.

Date of travel: July 2019
3  Thank BChurch84
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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