You book to fly with Virgin Atlantic and you fly with Delta Airlines.
When you book you are given excellent flight times to cope with the horrendous queues in New York. Shortly after receiving your travel details your flight times are drastically shortened giving you no time to queue, go through security and collect your cases before heading to your next flight. If you miss your flight you are advised that you are not entitled to another flight as Virgin and Delta are not responsible for the queues in JFK.
There are no staff to assist you and no announcements are made. You are basically on your own. My wife and I were really disappointed with the customer care as there was none. Try another airline that will give you good customer care, not abandon you at the airport. I was offered vouchers when I wrote to Virgin, but as my wife and I would not fly with Virgin again, I requested that they kept the vouchers.

Leading up to the trip, 2 gentlemen were very very helpful at the airport. Sharujan and Adif provided me with extra bags to carry my medication onto the plane etc.

Then on the plane, the air hostess named Jasmine was incredible. Her service was incredible and she was very attentive to our needs.

All the staff were but Jasmine especially.

Weve flown lots of times with virgin ,this was the worse ever. We got to the boarding gate , they then informed us we would be late. THE tannoy system you could hardly here. The boarding was a shambles ,unless your in 1st class. The pre ordered meal was a total joke ( the biggest shambles I've ever seen ). We had No Entertainment as it wasn't working AND they clearly new that. We were in premium , and you'd expect better. I BET RICHARD BRANSON doesn't have these problems . WEVE FLOWN 20 PLUS TIMES. THIS WAS A TOTAL SHAMBLES. When we arrived in barbados ,they asked us about are experience , Which we replied , and they didn't respond to that. Dreadfull virgin, you'd expect so much better.

My wife and I travel to London frequently, and these days Business (upper) class. We had a comfortable business class flight to London in April on Delta, and I was highly anticipating the return flight on Virgin Atlantic, VS 105 on May 28, as I had heard good things about your airline. WHAT A TOTAL DISAPPOINTMENT!!! Their upper class cabin was at least 10 years old compared to Delta and the compartments were NOT very comfortable; nor were they what was advertised in theirupper class video! Compared to Delta there was little privacy. I’ve been on several premium economy flights in which I was more comfortable. Further, the Entertainment did not work at all. An almost 9 hour flight in poor compartments without entertainment. For this I was charged us an exhorbitant amount of money? Adding insult to injury, they have the nerve to charge 30 GBP for internet in upper class. This is the worst airline value I have ever experienced and we have traveled all over the world for the past 30 years.

Worst experience ever : I paid an extra , 2 weeks prior to the flight, to get a window on this 11+ hours flight.
Arriving at the airport, I was surprised to have a seat in the middle with no option to change as the flight was full.
I was very polite to ask the hostess if any possibilities... it was not possible , they don t offer me any option, compensation or even à smile
I am travelling a lot and this is the first time it happens. First and last time with Virgin Atlantic for sure