Virgin Atlantic's customer service is the worst I've ever experienced. My 83 year old mother's walker was misplaced. After countless attempts to locate it and an unnecessary trip from Ireland to Heathrow. It was declared lost. Despite the two months of chasing, a number of phone calls (at international call rates) and a flight from Dublin to Heathrow (I was told that the walker had been located and that I could collect it from London Heathrow. After a three hour runaround, I was told it had been sent to their headquarters in Scotland), Virgin Atlantic are only prepared to reimburse the cost of the walker. It's not so much the cost but the stress, time and lack of ability to take responsibility and inconsistent responses that really surprised me.

They broke my bag and refused to reimburse me for it. Infact they were extremely rude about it. Their costumer service is horrible. The images below are clicked at the airport after we got our bag. Since we had a connecting flight we could not speak to any attendant and werent aware that we must talk right away . Extremely unhappy with their attitude and handling of our luggage.

Really enjoyed our flight in Upper Class. Wonderful, cheerful flight attendants and very good food and drinks. The separate check-in and security is very convenient, and the Club House is one of the best lounges. Great flight!

Ours was a connecting flight from Bengaluru-London- SanFrancisco and we were tensed about delays or problems in checking in for connecting journey. But it was super smooth check in. In flight experience was superb, great food, great entertainment and very gracious service. Only I found the inflight temperature a bit too cold for my liking. Had to wrap double blankets that were provided. Would definitely like to repeat this airline and would recommend anyone else too. Our luggage allowance was fantastic as we were able to take everything that we needed to bring to USA

I am deeply displeased with the recent discovery that the flights I secured with Virgin Atlantic have significantly dropped in price post-booking. When trying to get this issue resolved I am told that its not possible for a price match.
Avoid booking!