My daughter and I flew Virgin Atlantic VS9. To New York. We had the two seat configuration. It was very comfortable, the stewardess were very helpful & friendly.

The staff is mean. I would not go again and do not recommend. There is not a lot of space between the seats. It is very bad and poorly.

It's always the left turn that lifts the mood while boarding and the relative ease of checking in and boarding which accompanies the 'Upper Class' ticket - a phrase that always reminds me of the John Cleese and 2 Ronnies sketch. The seat configuration is fine and my wife and I were side by side for the outbound but not inbound. The service is fine although I didn't like the lying position when the seat became a bed. I much preferred sitting and on the inbound flight I movie gorged which was fine as the selection is plentiful. The meals were perfectly acceptable. Is it worth the price? For the relative ease of access alone it is worth a think if the bank balance or boss allows.

Virgin Atlantic's customer service is the worst I've ever experienced. My 83 year old mother's walker was misplaced. After countless attempts to locate it and an unnecessary trip from Ireland to Heathrow. It was declared lost. Despite the two months of chasing, a number of phone calls (at international call rates) and a flight from Dublin to Heathrow (I was told that the walker had been located and that I could collect it from London Heathrow. After a three hour runaround, I was told it had been sent to their headquarters in Scotland), Virgin Atlantic are only prepared to reimburse the cost of the walker. It's not so much the cost but the stress, time and lack of ability to take responsibility and inconsistent responses that really surprised me.

They broke my bag and refused to reimburse me for it. Infact they were extremely rude about it. Their costumer service is horrible. The images below are clicked at the airport after we got our bag. Since we had a connecting flight we could not speak to any attendant and werent aware that we must talk right away . Extremely unhappy with their attitude and handling of our luggage.