Was delayed on first leg of flight to lax arrived 5.5 hours late and very late at night Virgin staff member could not have cared less pushed back to Delta who where fantastic , dealing with virgin UK to obtain compensation been a night maar they pushed back to delta and said its what all airlines do and its on our terms conditions (might be practice but not morally right) Think they just want you to give up , we have over 200000 points with virgin what a waste
Bascily if flying A-B with Virgin on there planes most time OK but any problems after that your on you r OWN

Customer service was HORRIFIC

The staff at both JFK and LHR were everywhere, but no one seemed to want to help you. The Kiosk wouldn't register my passport, an error message would pop up and instruct me to ask a staff member for help. I asked at least 3, and they would simply instruct me to ask someone else, who also couldn't help me. Not only that, they seemed annoyed that I even asked them in the first place, and more interested in talking and socializing with their peers/coworkers. Eventually I found someone who knew how to help.

During the flight, a staff member was moving the luggage around the overhead compartment, trying to fit the bags. I witnessed the staff member slam the compartment closed. I didn't realize at the time but in the process, they cracked my carry on luggage. Once I arrived at my hotel I realized what had happened. When I returned to LHR for my return flight, I notified a staff member of the damage to my luggage that occurred on my initial flight. They told me there was nothing they could do at the airport and to go online and register a claim. I went online to register a claim and I was told I notified them too late, and since there was no documentation of the damage taken at the airport, they would not reimburse me for the nearly 400 dollar luggage that their staff member destroyed....

I pointed out that I did try and notify a staff member at LHR, but they failed to help me or document the damage. Had the Virgin Atlantic staff done their job, I would have been saved a very expensive piece of luggage.

I will not be flying Virgin Atlantic again. Nor will I recommend.
I am extremely disappointed by my experience and implore people to consider other airlines with more professional customer service representatives.

Consumers appreciate when companies and businesses do right by their customers. Unfortunately, Virgin Atlantic did not do that in this circumstance.

Was given a gift card to go towards a family holiday of a life time and was told we would incur a £50 charge to use it.

We were also told we couldn't book online if we wanted to use the gift card which meant the holiday was then even more expensive.

Was then told we would get 1% cashback if we used out virgin money card, but we could only use this in store or online.

All in all, the experience of booking this holiday of a lifetime for our 5 year old just left us with a bad taste in our mouth due to the horrendous principles of this ridiculous company.

Let's just say, it'll be British Airways next time and the bank accounts closed.

Did not fly with Virgin, because I was not able to book tickets.
On the website they had tickets available for 1295 euros to Delhi (2 tickets). Filled in all my info and confirmed payment. After processing everything I got a message prices gone up. Now 1523 euro's. I went to start page and flight was again available for 1295 euro's. Went through process and again denied. New price now 1409 euros. Tried again and you guessed it. Again denied now price 1523 euro's.
Now tried through booking.com. Offered for 1295 euro's. Went through payment process and again denied. Price 1616 euro's.
All very frustrating and in my eyes also shady. Wasted a lot of time. Why not update prices before actual payment or even better have your system up to date!

Normally I would connect in Amsterdam but got a good deal on Virgin UC via Heathrow. No Clubhouse but I knew that, didn't expect to have to wait in a line for the Sky Club though.
Plane was a 350-1000 so only 4 rows of UC. I was in 4K which did not operate correctly (on an 8 hour plus night flight!) - another seat was also giving trouble - all on a 3 week old plane! Only saving grace were the crew who were exceptional
Boarding and deplaning or via the second doors so all UC have to wait until PE disembark - no more first to Immigration
Arrivals lounge would sort me - yeah right! Burst water main no reciprocal agreement "but I can walks downstairs with you and get you a coffee"

I just decide to never make the mistake of using Virgin again but they send me a "survey" - I tell them and they are "very sorry and hope I'll use them again" Yeah right!