I used to fly VAA alot. Not done so for about 10 years. Outward flight LHR to LAX in Premium was very good. Good cabin/seat, good food, excelelnt service. Would recommend. Coming back in Upper Class was awful. Old plane (?), nasty seat (zero storage) and the food was the worst ever. Premium was actually better!

Shocking support from Virgin Airways
Outward no gluten free food ..
Tickets messed up because staff had made an error at Newcastle ..I was held at Mumbai for over 10 hours
Return ..Tickets once again not correctly assigned missed 3 flights and again held at airport several hours until sorted
Noone available from Virgin Airways to help
Gave me food that was not gluten free ...tummy and sickness proved not gluten free even though the staff insisted it was ...do they not know how gluten can make you poorly if intolerant
VA offered points to use on another flight ....NO WAY

I will never fly with virgin atlantic again we was put on a virgin atlantic flight because are original carrier had cancelled are flight home we was on a 8 hour flight staff was rude made us feel like we shouldn't of been on the flight never offered us anything to eat or drink just walked passed us when serving they made us feel that uncomfortable we didn't even dear ask never will we use this airline again

I am writing to express my profound dissatisfaction with my recent experience on your flight from Cape Town to Heathrow. I feel completely let down and disillusioned by the way Virgin has handled this situation.
My partner and I booked two return Business Class tickets (Upper Class) with high expectations of the premium service that Virgin is known for. While our outbound flight was fine, the return was a major disappointment. Upon arrival at Cape Town International Airport, we were informed that the flight was overbooked, and there was only one Business Class seat available. This meant one of us was forced to be downgraded to Premium Economy.
It is unacceptable that Virgin overbooks seats, particularly in Upper Class, where customers pay a premium for the best possible experience. This practice is disrespectful to your most valuable customers, and the decision to risk compromising their experience is appalling. While I can understand upgrading passengers from Economy, the idea that a Business Class customer could be downgraded and expected not to be furious is simply delusional.
This incident has completely tarnished my view of Virgin Atlantic. I had always considered Virgin a brand synonymous with excellence, reflecting the values promoted by Richard Branson. However, this experience suggests otherwise. Does Mr. Branson even know this is happening? If not, I urge you to forward this complaint to him. If he is aware, then as someone who has admired his business philosophy, I am deeply disappointed.
Overbooking flights is nothing short of greed. The refund we received (75% of the downgraded seat) is inadequate. I booked Upper Class because I wanted to travel Upper Class, not to settle for compensation. Even offering a 200% discount wouldn't have changed my preference. The practice of selling more seats than are available and then gambling on no-shows is unacceptable.

Our flight back from Delhi to Heathrow was poor our group was offered
Tikka masala lentil sandwich with no other options.i except we were flying out of Delhi so expected a Indian based meal, even your Indian passengers were disappointed.we had to ask several different members of staff for water.
On arrival at Heathrow one front door was opened for departure from aircraft,it does have four ok I except cost issues but wene I passed staff they were giggling and making comments on peoples faces on leaving the rear seats.