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“Unprepared employee”
Review of THAI Smile Airways


Reviewed 7 October 2023

I took a flight with THAI Smile (07/10/23), flight 2290 and I had a lot of problems with the attendant. From the beginning of the service she was rude and rude. She didn't even respond one good morning. After I paid for the excess weight, she decided to mess with my hand luggage, forcing me to remove my things and put everything in my backpack, which would also go with me. This is an unprepared employee who doesn't even have the ability to work with the public.

Date of travel: October 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank O2654DDdanielp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (7,287)
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45 - 49 of 7,287 reviews

Reviewed 6 October 2023

GOOD All FLIGHT with Thaismile Alway.
I FLY EVERY WEEK WITH THAISMILE.
Crew is nice and smooth flight every week.

Date of travel: October 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Review collected in partnership with Thai Smile
Thank SIWAYOS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
THAI_Smile_Airways, ผู้จัดการทั่วไป at THAI Smile Airways, responded to this reviewResponded 1 November 2023

Thank you for graciously sharing your experiences. We sincerely look forward to welcoming you back on your upcoming journey.🧡

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 4 October 2023

The service was exceptional , check in was seamless, the lounge was great , the plane was clean, onboard services were excellent !

Date of travel: October 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Review collected in partnership with Thai Smile
Thank Seaside704000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
THAI_Smile_Airways, ผู้จัดการทั่วไป at THAI Smile Airways, responded to this reviewResponded 1 November 2023

Thank you for graciously sharing your experiences. We sincerely look forward to welcoming you back on your upcoming journey.🧡

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 4 October 2023

I want to Thank the ground crew of thai smiles in kolkata airport for their help and kindness as well as Nice service and comfortable journey... thank you

Date of travel: October 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Review collected in partnership with Thai Smile
Thank Lucifar082
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
THAI_Smile_Airways, ผู้จัดการทั่วไป at THAI Smile Airways, responded to this reviewResponded 1 November 2023

Thank you for graciously sharing your experiences. We sincerely look forward to welcoming you back on your upcoming journey.🧡

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 3 October 2023

Cheap airline but premium service. Complimentary pastry and hot drinks for an hours flight which was a nice surprise! Friendly service, would fly again.

Date of travel: October 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Katie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
THAI_Smile_Airways, ผู้จัดการทั่วไป at THAI Smile Airways, responded to this reviewResponded 1 November 2023

Thank you for graciously sharing your experiences. We sincerely look forward to welcoming you back on your upcoming journey.🧡

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
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