By far the worst airline I have ever flown with, and even worse customer service.
We flew with Thai Smile from LHR - HKT, our luggage did not arrive at HKT for over a week after our arrival. This was due to baggage issues at LHR, which we could accept as out of Thai Smile's control.
We were forced to buy our own clothes, toiletries & towels in Phuket & that we would be reimbursed for these purchases. However, 2 YEARS & 100 e-mails & phonecalls later we are yet to receive a single penny.
Thai Smile have attempted to make the process difficult for us at every single turn and refuse to communicate. We've paid out of pocket to purchase essentials and have been ignored at every turn.
DO NOT FLY WITH THIS AIRLINE - THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.
“Avoid at all costs ”
Review of THAI Smile Airways
30 - 34 of 7,287 reviews
Service-very good
Ticket price-too expensive
online check in-good
Online ticket-good,On board service-very good
Thank you for graciously sharing your experiences. We sincerely look forward to welcoming you back on your upcoming journey.🧡
flight was a night flight at 9:30 further delayed to 11PM due to weather, the plane shuddered like it was breaking apart and I have travelled on hundreds of flights and have never seen a shudder similar to this one.
Actually afraid for the 1st time
Friendly and efficient ground and cabin staff, clean airplane, free snack on a smooth 1 hour flight. Sufficient legroom at emergency exit seat.
Thank you for graciously sharing your experiences. We sincerely look forward to welcoming you back on your upcoming journey.🧡
Beautiful with smile of staff, cabin nice and comfortable, good check-in and fast received baggage..