Let me set the stage.
My husband and I married in the pandemic. No honeymoon. We plan our first attempt of a mini honeymoon here, a place with really good reviews. But when we arrive, there is some discrepancy between the credit card company, whose reward points we used, and the Wyndham. We are not permitted past the gate. So we wait. For two hours, outside in the heat, in a taxi. Gabriella, some supervisor(?), is aware we are out there. She knows that somewhere between Chase (credit card company) and her hotel, some miscommunication has occurred. She communicates with chase. She can see a cancelled reservation on their end. But The Wyndham left us, out in the heat, with our taxi driver (who amazingly stood by us until he saw us safety in the building). I called multiple times, "Can security just let us sit in the lobby?" and literally two hours later someone gave the approval. It was a horrible way to treat a guest. We are here for the next 7 days but their hospitality is clear. I give it two stars, because when I about broke down to the redhead at the front desk, she did give me alcohol and a 25 dollar voucher to hold it together for the next 20 minutes while we paid for another room.

And here, 3 hours after arrival on site, I can hear my neighbors chatting next door. They seem nice though.

Update:
Although the initial process was rough (still don't quite understand why we were left outside in a taxi for two hours), Gabriella tried to make it up to us a bit. She gave us free champagne once we were in the lobby, $200 credit, and two free days of reserved cabana time (which I recommend!). Apparently the "system failure" which cancelled our reservation was on the chase/Expedia side. Either way, we shouldn't have been left outside as long as we were which is why I can only give this hotel 3 stars - but we had a much better experience once we were checked in.

The only complaints I can say besides check-in are that the AC in our unit broke 3 separate times, and that we could definitely hear our neighbors. Be careful when you open your balcony door, as it will automatically shut off your AC. They had to send an engineer three separate times up to our room, who eventually had to put our AC in "VIP" mode to prevent it from shutting off. This only lasted 3 days, and then the AC broke again. As for the neighbors, if someone uses more than a normal tone of voice you will hear the conversation quite clearly. We had a family with kids next door and it was quite loud - although the parents yelling were louder than anything else.

this whole island needs a lesson in hospitality and customer service. Our whole entire trip was meet with rude unhelpful people to include the staff at wyndham. with the current covid restrictions the staff and whole building basically shuts down before 9 with limited available until morning. I never been anywhere where you make a reservation and check in on time and your rooms are not ready and you wait over an hour and upon complaining you are meet with rudeness and no help to resolve the issue quickly. We were very disappointed in our stay here as well as the island as a whole. trying to make it from this hotel to find food before the cut off was also an inconvenience as its about 30 to 40 minutes to old san juan area. This was not a relaxing vacation but stressful as there was no accommodations within the hotel or island past a certain time so you feel rushed trying to accomplish things before 7:00 pm.

We had the BEST time. Check in was fast, accurate, and pleasant. Our room was clean, sanitized and neat, and the VIEW!! The staff, I cannot say enough about the staff. Liz and Mireya at the Tiki bar are ABOVE AND BEYOND! These ladies made you feel like friends, and not just guests at a hotel. Cannot say enough about Liz and Mireya. Frankie at Roots was amazing, very attentive and nice. Angelo, the waiter at Marbella was great. He was hustling to take care of a lot of guests, but he didn’t miss a beat. You will not be disappointed with your decision to stay here at Wyndham.