Let me set the stage.
My husband and I married in the pandemic. No honeymoon. We plan our first attempt of a mini honeymoon here, a place with really good reviews. But when we arrive, there is some discrepancy between the credit card company, whose reward points we used, and the Wyndham. We are not permitted past the gate. So we wait. For two hours, outside in the heat, in a taxi. Gabriella, some supervisor(?), is aware we are out there. She knows that somewhere between Chase (credit card company) and her hotel, some miscommunication has occurred. She communicates with chase. She can see a cancelled reservation on their end. But The Wyndham left us, out in the heat, with our taxi driver (who amazingly stood by us until he saw us safety in the building). I called multiple times, "Can security just let us sit in the lobby?" and literally two hours later someone gave the approval. It was a horrible way to treat a guest. We are here for the next 7 days but their hospitality is clear. I give it two stars, because when I about broke down to the redhead at the front desk, she did give me alcohol and a 25 dollar voucher to hold it together for the next 20 minutes while we paid for another room.
And here, 3 hours after arrival on site, I can hear my neighbors chatting next door. They seem nice though.
Although the initial process was rough (still don't quite understand why we were left outside in a taxi for two hours), Gabriella tried to make it up to us a bit. She gave us free champagne once we were in the lobby, $200 credit, and two free days of reserved cabana time (which I recommend!). Apparently the "system failure" which cancelled our reservation was on the chase/Expedia side. Either way, we shouldn't have been left outside as long as we were which is why I can only give this hotel 3 stars - but we had a much better experience once we were checked in.
The only complaints I can say besides check-in are that the AC in our unit broke 3 separate times, and that we could definitely hear our neighbors. Be careful when you open your balcony door, as it will automatically shut off your AC. They had to send an engineer three separate times up to our room, who eventually had to put our AC in "VIP" mode to prevent it from shutting off. This only lasted 3 days, and then the AC broke again. As for the neighbors, if someone uses more than a normal tone of voice you will hear the conversation quite clearly. We had a family with kids next door and it was quite loud - although the parents yelling were louder than anything else.