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All reviews the river one night infinity pool massaman curry room was clean and comfortable big bed nice pool breakfast buffet was good perfect hotel great stop border crossing great view next morning night stay the bus thai food balcony
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Reviewed 23 October 2017 via mobile

We stayed 5 nights in a superior river view room (main hotel )

Plus points:

Arrived using the ibis shuttle from Chiang Rai @ 450 baht per person.
Amazing river view and nice gardens, with the infinity pool alongside the river .
Good sized room and very clean.
Super bath tub on the large balcony - amazing wow factor in a 3 star hotel.
Decent buffet breakfast, plenty of choice :Aoy excellent and all staff aimed to help us.
Ate at the restaurant on an evening and food was always good and very reasonably priced.
Free bicycles to borrow
Easy walk to 711 and local bars. (We loved Rin Bar, 100m from hotel for beers) Grab a Tuk-Tuk to Tesco Lotus /KFC approx 2 miles.(double check the price!!)

A few minor points

Pool busy on afternoons with lots of kids (great if you have kids!) On the Sunday morning it was impossible to even get in the pool as the unsupervised kids had 4 inflatables in there.
Found that there was a bit of a smell from the bathroom drain (we asked the cleaner if she could put more bleach in but didn’t work)
WiFi intermittent ( but on border of Laos )
When we left there was a massive storm and both us and the bags were soaked. The area between the lobby and the hotel rooms is open.
Check out was slow and seemed disorganised.

For a 3 star hotel on the border of Laos and Thailand it definitely exceeded my expectations. The GM, very visible, helpful and a pleasure to deal with, also leads by example, he asked us if we needed anything and even took us to the Friday night food market. !

Date of stay: October 2017
Trip type: Travelled with friends
1  Thank martine_floridahome
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Paitoonam, General Manager at Chiangkhong Teak Garden Riverfront Hotel, responded to this reviewResponded 26 October 2017

Dear Khun martine_floridahome,

Thank you for taking the time to share the experience you had with us on TripAdvisor.

We are delighted that your stay was so enjoyable especially given the choice of information in Chiang Khong ion your review.
Your experience during check out will bring to attention to our Front Desk tam member for improvement.

Feedback such as yours is truly appreciated and will be shared among our team to inspire them to always give their very best for our valued guests.

It was a pleasure to be of service to you and I hope to see you again in the not too distant future.

Best regards
Paitoon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2017

We stayed three nights in this property. The strong point of this place is definitely the location: hotel and bungalows overlooked the Mekong river with the view on Lao at the opposite side. We really enjoyed the swimming-pool as well as the breakfast area.

Our bungalow was nice with a private terrace and mattress was very comfortable. However it really needs some maintenance and cleaning [air-conditioning was very dusty for example in the bungalow 135]. There was a strong humidity smell in the room when we checked in.

Breakfast was a generous buffet served on an opened-terrace. All items were not tasty and some basic items were missing on a daily basis [two first days, there was no butter ; last day, no more milk]. Worth to be noted there is a huge Tesco Lotus at 1km and 7-eleven at 500m: easy to get those items in an emergency case...

Staff was kind but they didn't all speak very well english. It was sometimes complicated to be understood.

Our overall experience was good and we recommend this place but it was below expectations compared to Accorhotels' standards.

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank BTChevalier
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Paitoonam, General Manager at Chiangkhong Teak Garden Riverfront Hotel, responded to this reviewResponded 26 October 2017

Dear Khun BTChevalier,

We are please to read your comment and recommendation to improved our hotel facility and maintenance our service offering to our guests.

Your comment in room 135 will bring attention to our Housekeeping and Engineer team for improved air condition in room. Kitchen team will double check the stock of breakfast items to be sure that we have breakfast available during breakfast service.

Please accept our apologise for inconvenience cause during your stay and hope that we will have a chance to welcome yo back in the near future.

Best regards
Paitoon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017

No parental or management control resulted in a balcony with a beautiful view of the river and Laos being totally useless. I had been advised by the hotel to upgrade and pay extra for this!
Same group arrived back at about 10pm with food and drinks from outside and set up at the pool under my window and in front of the sign which said : No food or drink allowed from outside.
Next day, after driving to the Golden Triangle, I arrived back to find the pool filled with a different crowd of boys, not so noisy but filling the pool and making it useless for an elderly gentleman to take some exercise. I asked reception if a different lot had checked in but was told they were local and were allowed to use the pool every afternoon.................

No butter for the toast on my first morning's breakfast and on the second there was lots of butter but they did not put out the cereals and milk out. Don't ask Why.

This hotel could be fantastic so please work on it as the staff were all super friendly especially at the evening dinner terrace.

Date of stay: October 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank JohnANicl
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Paitoonam, General Manager at Chiangkhong Teak Garden Riverfront Hotel, responded to this reviewResponded 25 October 2017

Dear Khun JohnANicl,

I am sorry for inconvenience cause of our service offer during your stay at Ibis Styles Chang Khong Riverfront.

Your comment regarding pool service and breakfast service was bring to our attention for improvement. Action in pool policy will be more effective. And the lost items during breakfast will be carefully stock to served to our guests.

Please accept my apologise and be sure that we will working to improved our service offering at Ibis Styles Chiang Khong Riverfront.

Best regards
Paitoon Am.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

We had booked two nights and were upgraded to a riverside bungalow that was clean and comfortable. It was still to be upgraded to Ibis Styles livery but that did not detract from it’s function or comfort. It is set amongst beautiful gardens with teak trees and has a lovely balcony overlooking the river. We dined at the riverside restaurant both nights which offered a happy hour and discounted drinks. The food was delicious, especially the Mekong Catfish, and even before Le Club discount was great value. Morning breakfast was a buffet in the main restaurant and had a good spread of eastern and western foods and an egg station. It also overlooked the Mekong River across to Laos. The hotel is very close to town and served as an ideal base to explore the area. There is a nice pool, which was inviting and had great sunset views. We had a small problem on check out as our prepaid booking made months earlier had not been processed correctly requiring payment. This was professionally handled, as all dealings with Accor hotels have been. We look forward to returning in the future and expect the hotel will be even better when the full transition to Ibis Styles is completed.

Room tip: Riverfront Bungalows are well worth it.
Date of stay: August 2017
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Glenn L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Paitoon A, General Manager at Chiangkhong Teak Garden Riverfront Hotel, responded to this reviewResponded 17 October 2017

Dear Khun Glenn L,

We are please to read your review us on Trip Advisor and glad that your stay was meet with you expectation.

Your value comment in our room facility and food & beverage offering will be share to our team member for they god work.

We would love to have you stay again, if you need any help with your booking just let us know!

Best regards,
Paitoon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2017

We stayed here on the way to Laos but i must say nothing but positive. Rooms are spacious and the pool has a fantastic location. The restaurant has a very extensive menu and all we ordered was super tasty. Staff is friendly and helpful!

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank hansNetherlands
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 25 September 2017

Dear Khun hansNetherlands,

Thank you for your kind review

We are please to read to know that your stay was meet with your expectation.
Your comment for food taste and our staff performance will be share to our team member for there good work.

Best regards
Paitoon am.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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