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Reviewed 9 July 2015 via mobile

We spent four wonderful nights here. Our room was on the Penthouse level and gave us a breathtaking view over Frankfurt. Dinner alfresco in an exquisite garden setting was also something special, not to mention a fine menu. The staff are so obliging and helpful - nothing is too much trouble. There is a nice 15m outdoor heated swimming pool. I can strongly recommend this hotel. One slight negative was the lack of air conditioning in the main part of the building. It was 40 degrees on one of the days we were there. The problem is that it's a historical building and I imagine there are limits to what can be done about the ventilation. Would no doubt be cosy in winter.

Stayed: July 2015, travelled as a couple
Thank David_iel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St_Massa, Geschäftsführer at Falkenstein Grand Kempinski, responded to this reviewResponded 9 August 2015

Dear David_iel,

Thank you so much for your great Feedback and words - we are glad that our obliging and helpful service was appreciated and that you very much liked the comfort and design of our “the one Penthouse” at the top Level. You're right, the weather was extremely hot and therefore our cooling Ventilation System was running on high level to ensure accommodate temperatures.
Looking forward welcoming you back one day.


Best regards

S_Massa

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Reviewed 9 July 2015

The staff at the FGK were exceptional and very personable. Upon arrival, we discovered that our reservation was somehow "lost." The staff quickly resolved the matter with a very comfortable residence unit (3012) for our stay. Anytime we needed anything, the front desk staff (all of whom spoke English relatively well) were very accommodating.

The restaurant/dining room offered a menu with a variety of dishes that met everyone's interests and tastes. Outdoor dining was available, weather permitting, and it provided a relaxed atmosphere for eating and socializing. The dining staff happily and graciously accommodated individual requests.

Housekeeping staff generally spoke limited or no English, so communicating our housekeeping needs was sometimes an issue. Again, the front desk staff responded to our requests and relayed the information to housekeeping.

The housekeeping process seemed a bit "quirky." We never knew what they were going to do when they arrived. Sometimes they cleaned the entire unit, while other times they seemed to do one thing but not another, vacuum or not vacuum, change linens/towels or not change linens/towels, and so on. Whatever they did, they did well. It was just always a bit of a mystery and surprise to see what was done each day.

Our kitchen was equipped with a refrigerator, countertop stove, and microwave. But we had to ask for flatware, plates and bowls, and other kitchen essentials (even dish detergent and a sponge to wash dishes). They do not have paper towels or dish towels, so we used a bathroom hand towel in the kitchen.

There was an espresso maker in the kitchen, and it required mini "K-cups" that came in a variety of flavors, both regular and decaf. For some strange reason that no one seemed to be able to explain, getting an adequate number of the mini K-cups became a daily challenge. It was if they were gold bullion. Housekeeping could not provide them, and a special request had to be made for them to be delivered by someone else. It was always a mystery as to where they came from and why they were so hard to come by. It became a running joke with other residents to see who had how much coffee each day. And getting sugar for the room was just as much of a challenge as getting the coffee.

Internet access is wireless, but only for two devices per unit at any given time. That's unacceptable in this day and age, especially if there are two people staying in the unit. My wife and I had five devices between us, and we had to juggle which devices were connected. The Internet connection speed was ridiculously slow. I ran a speed test and the download and upload speeds came in at less than 1 Mbps. That service should definitely be upgraded.

Falkenstein is a quiet community with limited activities. There are several walking/jogging/biking trails for those looking for some exercise, or looking for an alternative way to get to the surrounding communities. Some of those walking trails start right outside of the FGK property, making access very easy.

For those seeking dining alternatives, Falkenstein offers a few restaurants (we had two excellent dinners at La Vida, a five-minute walk from the FGK). Additional dining, shopping, site-seeing, and other activities are available in Konigstein, Kronberg, and Frankfurt.

For all of the quirky things that we encountered, this was a fine place to stay, and we would happily return.

  • Stayed: June 2015, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank WilderTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St_Massa, Geschäftsführer at Falkenstein Grand Kempinski, responded to this reviewResponded 9 August 2015

Dear Wilder Teavel,
It was a pleasure having you with us for two weeks. Thank you very much for your most appreciated feedback. We agree that the location of the hotel surrounded by the nature of the Taunus and a short distance to Frankfurt is perfect. We notice that we still have potential for improvement, especially for long staying guest and therefore we take your remarks seriously into account to improve our service.
Best regards
S_Massa

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Reviewed 1 July 2015

Not every day do you come into a vintage facility that offers you the allure of the 21st century; the rooms are colossal and make you feel that the hotel came to you.
The food is good and the staff awesome; it is an experience I highly recommend.

Room Tip: the large and quieter rooms are on the adjoining facility
  • Stayed: May 2015, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Okey N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St_Massa, General Manager at Falkenstein Grand Kempinski, responded to this reviewResponded 3 July 2015

Dear Okey N,

Thank you so much for your excellent Rating and Kind word. We are pleased to hear that you enjoyed our Service as well as the comfort of our mostly new renovated rooms at the adjoining buildings.

We Count on you and look forward welcoming you back among us.

Best

S.Massa

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Reviewed 5 April 2015

Big room with nice view toward a park. Food is good. Nice staff. Fast free Internet. Excellent spa facility with great swimming pool. Building is old and classic. The hotel is over a mountain so the view is wonderful.

Room Tip: Park View Room
  • Stayed: March 2015, travelled on business
    • Location
    • Rooms
    • Service
Thank Haddawi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaRothschild, Geschäftsführer at Falkenstein Grand Kempinski, responded to this reviewResponded 18 April 2015

Dear Haddawi,

thank you so much for your excellent review - the top rating! We are happy that you had a great stay and underligned the fast Internet which we recently upgraded. We would be happy welcoming soon back in Königstein.
Sincerely yours Stefan Massa

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Reviewed 16 March 2015

As ever friendly welcoming hotel, in a very beautiful location, great food and service, and a good nights rest. Only ever get a chance to visit on business, but definitely on the list to one day spend sometime for leisure in the area.

  • Stayed: March 2015, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Massa, Geschäftsführer at Falkenstein Grand Kempinski, responded to this reviewResponded 17 March 2015

Dear Mark S,

Thank you very much for your top rating.
we are very happy to hear that you enjoyed your stay and the
High Service as well as our culinarian highlights. We are looking
forward welcoming you soon back at the Falkenstein Grand Kempinski.

Best regards,

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