It's July 15th and very hot. I walked into my room and started to look around. Couldn't find a thermostat. Room was warm and muggy. Called front desk because I also couldn't find a room service menu. She tried to read me food options over the phone at which point I asked if they didn't have a menu. She replied she would bring me one. She arrived quickly with a small xeroxed page with limited options. I asked her where the air conditioning was and she replied that THE HOTEL DOES NOT HAVE AC. I assumed I misunderstood and pressed the issue and she said because it was a historic structure (tell that to the truly 5 star grand hotels of Euope who are built in palaces). I said I couldn't possibly sleep in a room that temperature and would come check out and could they call me a taxi. I took my luggage back to front desk where I was told that even though I had been in the room less than 5 minutes and they admitted it was hot and other guests had complained that I would still be charged for the stay. Blonde woman at front desk was cold and uncaring and never smiled or apologized. A managerial level person walked up seemingly by accident. She was nice and tried to showeme alternative rooms, but all were without AC and all warm. The front desk people kept insisting they were going to charge my card but the managerial employee finally got them to agree to hold charging my card until they spoke with a more senior manager the next day. I have never been to a nice hotel ANYWHERE in the world that didn't have AC and in similar circumstances wouldn't have bent over backward to help and not dared tried to charge for the room.
Now let's talk about my room decor (which I wouldn't have complained about as I was only staying one night but now that they have ticked me off . . .) my original room looked like I assume a Courtyard Marriott in East Berlin looked like before the Wall came down. A high stand up cheap granite bar by a kitchenette, a cheap looking chair and what appeared to be two twin beds pushed together but I am not positive as I didn't stay long enough. And even the "penthouse" room I was shown as an alternative looked like Bette Middler and Danny Devito could have used it for a set for Ruthless People (for those who remember that bad look that came and went briefly in the early 1980's).
Check my other hotel reviews--almost all very favorable.
AVOID THIS HOTEL
- Official Description (provided by the hotel):
- The Falkenstein Grand Kempinski is a five-star boutique hotel in close proximity to the city of Frankfurt am Main. In addition to its exclusive location at the heart of a historic private park, it offers its guests outstanding cuisine and top-class service. The property, built by German Emperor Wilhelm II in 1909 as a convalescent home for senior officers, offers besides 112 exclusive suites and rooms, nine separate function rooms for perfectly organized business meetings and private celebrations. The ASCARA, with its Leading Spa classification, offers hotel guests and regional visitors the perfect blend of a fitness club and a spa complex, and complements the offer of the Kempinski Hotel (opened in 1999) for visitors and connoisseurs from all over the world. ... more less
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