Terrible time. I just wish I had told them face to face. The place is nothing like the video just 2 public rooms open, which have been stripped to bare essentials. The bedroom was awful, bedding looked like it was from 2nd hand shop. The bathroom was pathetic The food at dinner was awful, and the portion so meagre it was unbelievable. Next day was even worse, breakfast was a farce, never before have I had ONE 3/4" button mushroom for my mushroom request and the bacon was a disgrace. On return from a very hot day our we found the room had not been serviced ( a covid restriction apparently) unfortunately this was one rule they forgot to mention. So no cup of tea, and worse still we couldn't open the shower so no cooling off either. We sacrificed the rest of our stay, and bolted for home. No refund for unused nights and breakfast tho' Never have I felt the this need to do a review, but these people need a wakeup call, and the video taking down. it's false advertising.

This was booked as a romantic get away. This hotel was chosen because of it’s period style (we love old, quaint places). The room was old, but not the old you’d expect!

There were cobwebs that had been there for months, the toilet was rusted, there were cracks all round the walls and the lampshade looked like it belonged in Alice in Wonderland!

We had originally booked a meal with our stay which was cancelled due to COVID. Instead we were told we could have a ‘supper’. When asked (through email and 3 separate phone calls) what ‘supper’ entailed we were were ignored and told they couldn’t cater to us because of COVID. Luckily we found somewhere else to eat, only to return to walk through the dining room where a dinner party was being catered for with a six course meal!! So much for COVID stopping food service!

Dirty place, not at all like the pictures and poor customer service. I would advise you to keep your money to spend elsewhere!

A stunning building and charming hosts added to this exceptional stay. Surrounded by beautiful countryside, with an array of birds right outside your window, and a selection of outdoor theatre shows in the walled garden - this hotel is an absolute delight and I wish I could have stayed for longer.