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Reviewed 5 August 2021 via mobile

A beautiful hotel, with superb gardens an absolutely fantastic re development of a historic house. A relatively small menu but great dishes so you don’t really need much more. The goats cheese curd with honey is a standout dish . The service from Callum was exceptional and friendly . The salon restaurant is a beautiful place to enjoy dinner . Wine menu is a little limited but again probably due to covid pressure.
The standard rooms are nice but only offer double beds . It’s defiantly worth upgrading to a suite with king size and full bathroom.
For a business that hit it’s one year anniversary when March 2020 covid lockdown came and has traded intermittently till May 2021 that probably relies on its weddings I can imagine that as the team become more used to their roles and each other the service will move from good to great .
Overall a relaxing experience and for the type of country house hotel it is offers good value.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank Rozie19
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Martin Hirst - Managing Director, Other at Hawkstone Hall & Gardens, responded to this reviewResponded 4 weeks ago

Hi Rozie,

Many thanks for your kind review. I will be sure to pass on your comments to Callum, who is certainly an asset to our team.

We hope to see you again at Hawkstone very soon.

Best Wishes,

Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2021 via mobile

Our daughter held her wedding at this venue it was perfection personified. From the second we arrived every need was met. Not only is the venue amazing but the staff and level of service is simply wonderful. The complete day was seamless if you are looking for a fairytale wedding then this has to be the venue for you. Thank you for making their day truly memorable. Just a few people that have to be named Laura and holly the wedding coordinators Martin Frank Paula and Alison were amazing.

Date of stay: July 2021
Trip type: Travelled with family
Thank 120hilaryk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Martin Hirst - Managing Director, Other at Hawkstone Hall & Gardens, responded to this reviewResponded 4 weeks ago

Hi,

Many thanks for your kind review of your daughter's wedding at Hawkstone. I have passed on your comments to the team, who were thrilled to hear such kind words.

Many thanks,
Martin

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Reviewed 3 August 2021 via mobile

Oh dear , maybe it's post Covid problems but there are problems here . The staff are great , the building wonderful , the gardens romantic , But ....the food was pretty bad , dry , small portions and nowhere as good as it should be
Wine list disappointing , not seen a wine list with no years on the bottles before , guess the year for your bottle of St Emillion is the game
What I don't understand in the present staffing issues for hospitality is how a hotel can have really good front of desk , waiting staff and great rooms , but fail on food ??

Date of stay: August 2021
Trip type: Travelled on business
Thank Rtvet
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Martin Hirst - Managing Director, Other at Hawkstone Hall & Gardens, responded to this reviewResponded 4 weeks ago

Hi,

Many thanks for your feedback, and I'm surprised to hear of your comments on our food as this is definitely an area we pride ourselves on at Hawkstone Hall.

I have followed this up with the kitchen to ensure we get to the bottom of what has happened here and ensure it doesn't happen again.

Many thanks,
Martin

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Reviewed 29 July 2021 via mobile

Amazing experience from the start. Doing a road trip for our honeymoon instead of going abroad and planned a rough route. Hotel was chosen purely by chance based on its location and we struck it lucky. Warm welcome from the moment we arrived to leaving. Food was fantastic, all staff members were friendly, and all looked genuinely happy to be working there.
The hotel has a lot of history and all the guests are free to walk around the various rooms and the gardens. It is very worth the effort to do this as there is far more to Hawkstone Hall than just a hotel.

Room tip: Main entrance can be difficult to find, drove past it twice before finding it.
Date of stay: July 2021
Trip type: Travelled as a couple
1  Thank rond934
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Martin Hirst - Managing Director, Other at Hawkstone Hall & Gardens, responded to this reviewResponded 4 weeks ago

Hi Rond,

Many thanks for your review, and we are thrilled to hear that you had such a pleasant stay with us. We hope to welcome you back soon.

Many thanks,
Martin

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Reviewed 28 July 2021

TLDR: lovely hotel, we needed some more idiot proof signage for ourselves :D

We had booked to come here as a stop off on a journey home so only for one night. When following the satnav post code you get led to a kind of junction. One way is the other hotel which is closer to the golf course, the other there is a big yellow AA sign saying 'hawkstone hall' and pointing in another direction. All we could see of the road ahead was a golf course and a closed gate so we followed the AA sign. This apparently must be for the delivery vans as we had to turn round and come back. When you drive up to the wooden gate there is a tiny intercom box that rings the actual hotel who can open the gate for you. The road ahead is long and very bumpy, going directly alongside the golf course. Pulling up in front of the house is an impressive sight but again there's no signs as to where to park or that there is an overflow carpark around to the left hand side.

We arrived at about 4.30, the information said you could check in from 3pm so we were surprised to find a lot of people sat around in the area just off the reception. From what we overheard, there had been a big wedding the day before so the rooms weren't ready. This wasn't so much of an issue for us but I can understand the frustration of the people who had arrived at 3.

We went to look around while we waited as my husband had seen there were cocktails available in the Snug but when we got there it was completely empty and no sign of anyone due to be there.

In all honesty at this point I started to have a bit of a sinking feeling. I'm glad to say however that it was unfounded. The staff were lovely throughout our stay, the hall and the gardens are stunning and the food we had as part of our stay in the Hill Kitchen was beautiful. My husband used to be a chef and was very complimentary about it.

We were staying during a very warm weekend so I was a bit worried about the room being too warm but there was a very good fan in the room that we used.

As we were only staying one night we didn't get to do a great deal of exploring, we tried to book in again for later in the year but they were fully booked! Would definitely recommend and would stay there again, especially now we know where to go!

It would be nice if there was some sort of discount offered when visiting the follies if you stay at the hotel but I couldn't find any.

Date of stay: July 2021
    • Value
    • Cleanliness
    • Service
1  Thank miffythevampirebat
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Martin Hirst - Managing Director, Other at Hawkstone Hall & Gardens, responded to this reviewResponded 4 weeks ago

Hi,

Thank you for leaving such a kind review. Apologies for your shaky start, we can only apologise that there was a delay in getting you into your bedroom.

However we are thrilled that our staff turned it around for you, and your stay thereafter was pleasant.

I'm afraid we don't offer a discount to the Follies due to them being affiliated with a nearby hotel, Hawkstone Park.

Many thanks,

Martin

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