Highly recommend their excellent (6 stars) service.
I left my jacket in the wardrobe of guest room during my stay from Apr 17-18, 2017. After sending message to the hotel, I got their prompt reply and found my jacket. I requested their help to send back the jacket to me in HONG KONG and billing the courier cost to me. They said that they pay the courier cost without any problem.
Finally, I received the jacket by this afternoon.
Thanks again for their excellent service and prompt action.
I also enjoyed very much for the western style set dinner in the hotel. No wonder can have such a great dinner of western style at a Japanese hotel.
Will visit this hotel again!
- Official Description (provided by the hotel):
- Located at the foot of the North Japan Alps, this luxurious Alpine resort hotel is nestled amid the beauties of seasonal change. Enjoy an extended visit, in the good health of crisp mountain air. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, KNT-CT Holdings Co.,Ltd.(YOKOSO Japan), Agoda, Rakuten and TripOnline SA so you can book your Kuroyon Royal Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Kuroyon Royal Hotel Omachi, Nagano Prefecture