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“An unhappy place”

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Labranda Alacati Princess
Ranked #68 of 73 Hotels in Alacati
Reviewed 14 July 2017 via mobile

The facility is beautiful but not maintained well. Rooms lack basic amenities of any 3 star hotels would offer such as hair conditioner, hair dryer, a working mini bar. The staff is extremely clueless about customer service and satisfaction. They don't know how to handle customer requests and complaints professionally. Their first instinct is to say no or we can't help instead of a simple sorry and a warm smile. They don't even try to find a solution. For instance, we wanted to have two rooms on the same floor as a family. Instead they gave us separate rooms two floors apart. When we asked receptionists for rooms on the same floor, they didn't even try to look for two available rooms on the same floor and gave us very rude answers until the manager came himself to check on the reception. It turned out that they had two available rooms on the same floor! A few minutes of their time could have easily solved the problem. Same attitude with most of the service staff. You get extremely rude answers when you ask for very basic questions about the food and beverage service. Open buffet is mediocre and their alacarte restaurant doesn't work everyday. They offer several varieties of salad, vegetable and meat dishes as well as desserts but they are tasteless. A few good things about this place were the private beach, tiki bar, the view from their terrace and the generous alcohol and bottled water service at the open bar. Some nights they offered live music on the terrace. Luckily the rooms were clean but we heard other guests had problems with their bathroom. We have also seen many guests confronting the reception about wrongful advertisement and/or the lack of customer service, especially within the first hour their arrival (that is when they were checking in). This hotel is managed by a German company and we were appalled by the mismanagament of this property. Guests come and become unhappy, service staff is unhappy and grumpy (with a few exceptions), the place is overall sad and unhappy.

Stayed: July 2017, travelled with family
3  Thank Hande A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 104 reviews

Reviewed 23 June 2017 via mobile

Foods are disaster, even the room cleaning is not done, same sheets all year i guess. Water is smelly, nothing works in room. Beach is nice but the water is very cold. Hotel staff is not disipcilned and careless, dont come here!

Stayed: June 2017, travelled as a couple
3  Thank Ali A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2017

Hotel is good (my room was perfect - new matras and furniture), people work very hard, food is delicious and fresh. The beach and the water - amazing! The only unpleasant thing is the construction near the hotel, but this is temporary and Labranda have no fault about.

  • Stayed: June 2017, travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank isb60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2016 via mobile

Getting the correct room is almost impossible here. But we got 2x the key for a room which was already occupied! Then 2x they promised to get a room we booked, 2x nobody followed up ... ! We had to stay 2 nights in the wrong room.
This is the worst hotel I have ever been in.

Stayed: August 2016, travelled with friends
3  Thank ubr665
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2017
Google Translation

Room Tip: 1003 Nolu oda deniz manzaralı ve güneşi direk alan bir oda.
See more room tips
  • Stayed: September 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank 889adnans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Labranda Alacati Princess

Address: Alacati Mahallesi, 18010 Sokak No: 4, Alacati, Cesme 35930, Turkey
Phone Number:
Region: Turkey > Turkish Aegean Coast > Izmir Province > Cesme > Alacati
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #68 of 73 Hotels in Alacati
Price Range: $226 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Labranda Alacati Princess 4*
Number of rooms: 204
Official Description (provided by the hotel):
Our impressive holiday resort offers an excellent choice of facilities and a high standard of service. Standing in its own beach overlooking the Aegean Sea, the hotel has it’s own watersports center. ... more   less 
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