The facility is beautiful but not maintained well. Rooms lack basic amenities of any 3 star hotels would offer such as hair conditioner, hair dryer, a working mini bar. The staff is extremely clueless about customer service and satisfaction. They don't know how to handle customer requests and complaints professionally. Their first instinct is to say no or we can't help instead of a simple sorry and a warm smile. They don't even try to find a solution. For instance, we wanted to have two rooms on the same floor as a family. Instead they gave us separate rooms two floors apart. When we asked receptionists for rooms on the same floor, they didn't even try to look for two available rooms on the same floor and gave us very rude answers until the manager came himself to check on the reception. It turned out that they had two available rooms on the same floor! A few minutes of their time could have easily solved the problem. Same attitude with most of the service staff. You get extremely rude answers when you ask for very basic questions about the food and beverage service. Open buffet is mediocre and their alacarte restaurant doesn't work everyday. They offer several varieties of salad, vegetable and meat dishes as well as desserts but they are tasteless. A few good things about this place were the private beach, tiki bar, the view from their terrace and the generous alcohol and bottled water service at the open bar. Some nights they offered live music on the terrace. Luckily the rooms were clean but we heard other guests had problems with their bathroom. We have also seen many guests confronting the reception about wrongful advertisement and/or the lack of customer service, especially within the first hour their arrival (that is when they were checking in). This hotel is managed by a German company and we were appalled by the mismanagament of this property. Guests come and become unhappy, service staff is unhappy and grumpy (with a few exceptions), the place is overall sad and unhappy.
- Official Description (provided by the hotel):
- Our impressive holiday resort offers an excellent choice of facilities and a high standard of service. Standing in its own beach overlooking the Aegean Sea, the hotel has it’s own watersports center. ... more less
- Reservation Options:
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