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Reviewed 8 August 2017

We selected this hotel because of its location is near nice shopping area. The convenience of the location is exactly what we thought. We booked a family room in the new building with no sea view for the room, but very spacious. The room did not disappoint at all. However, the service staff at the front desk or room service are very unfriendly, unprofessional, and serve you with no passion to their jobs. When we checked in, we were stuck at the front desk for more than an hour because the number of beds in the room is not exactly what it showed on the web page. We booked a family room, which is one of the biggest rooms in the hotel with enough space to put in 5 beds. We book the room for 2 adults and 3 kids of 14, 12, 10. On the web page, it showed the room should have two larger single size beds with one regular size single bed for 2 to 3 adults. So, we were thinking of adding a roll away bed to the 3 beds we have for the stay. When we checked in, the staff at the front desk, Ms Moe [--], insisted the room is only with 2 beds because we only booked 2 adults. Ms. [--] insisted they can only provide bed numbers according to number of adults, and she does not request if we will add any roll away beds at all. Since we booked the room with 5 people and the web page says the room is 2+1 beds for 2 to 3 adults, I told Ms. [--] she is not making sense in providing 2 single beds to 5 people family, and plus, the web page said 2+1 beds for 2 to 3 adults. Among this Ms. [--] kept on insisting that's all she can do, and she does not care if we will squeeze 5 people into the room or add 2-3 roll away beds because she is allowed to provide 2 single beds at most. We were at the counter back and forth for about 40-50 minutes because of bed numbers are supposed to have in the room. At this point, I start to realize that I can not talk any sense into Ms. [--], and started to question their logic in selling their room to 5 people with 2 single beds while the web page clearly says 2+1 beds for 2~3 adults. So, I had to ask to speak to a manager. Due to my request for a manager, Ms. Miko [--] showed up and, to my surprise, she continues to insist the same thing, 2 single beds for 2 adults, and starting to accuse us for not making the right reading of the web page. We were totally shocked to hear what we were hearing. I told Ms. Miko [--] that we booked the room and honestly show that we are a family with 5 people on the reservation, and we were willing to add a roll away bed. But, she, representing the hotel, is telling us that they can only give 2 single beds and does not mind that we don't add any roll away beds at all, as long as they follow their rules of one single beds for one adult. I even question Ms. [--] why would her hotel sell us a large spacious room with 2 single beds to family of 5 people, and thinking that we can all squeeze in there. But again, Ms. Shitani does not appear to concern about what we decided to do, and keep on accusing us for not reading the web page correctly. This is how we were served. We wasted more than a hour at the front desk, totally ruin our plan for the day, and added 2 roll away beds to solve our problem on our own. But this is not the end of their lousy service. By adding 2 roll away beds, they had to add the beds after we checked in and leave the room. So, we put all our luggage in the room and quickly went out at about 3 pm. By the time we came back for the day, we found our room were left to be unlocked with the door latch blocking the door from closing after they add the roll away beds. With all our luggage in the room, the door was left blocked from closing the whole day until we were back to the hotel. I quickly went to the front desk and complaint about such careless service they have. Unfortunately the night staff was not able to communicate with English very much and was very much stone face about what I was complaining. He asked me to come back the following day and look for the another male manager, and gave me a name. (I lost the name in my note.) I say stone face not because of emotion from what happen when I checked in. Because, I run into the same guy later during my stay, but this guy had absolutely no words for me about the door incident. However, the bad story has a better than worst ending to it. The next morning, I went to the front desk and ask to speak to this other manager. He apologized for what happened about the door was left opened, at least right away. I went through the whole story about what happen during check in and showed him the web page of our reservation. He admitted that the message on the web page do cause confusing and has room for improvement. I made the same request for the supposed 3 beds instead of 2 beds for our room. He promised to negotiate for taking off one roll away bed charge but made no promise of result at the moment. When we check out the following day, he successfully settle the issues for us. Finally, someone that is helpful and willing to help. For that, I apologize for not able to keep his name and show here. Even with this settlement, we did see the lay manager, Ms. Miko [--] at the front office when we did the checked out. Still, no words of apologize or anything for us. She seemed like we were there at all. I wonder, how can this lady be a manager to represent a hotel at all.................

Date of stay: August 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank gwunet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 July 2017

This was a very lovely hotel right on the beach. The only problem we had was that it was not in a great location for getting away from the American Village, which was pretty touristy.

It was otherwise an incredible stay. We had an ocean view in a corner room, so we got to see the ocean on two sides, and it was breathtaking. We were able to watch the tide and know when was best to swim in the ocean. There are many restaurants in the area, which was good, as our options were to walk to take a taxi.

Also, this place has an awesome breakfast buffet, so you should try to get that included. It had many options, but the best part was the rice and the different topping, and they had rotating Okinawa specials.

The room was very large. This was our first hotel in Japan, so we did not realize how large it was until we went to other places, but it had a lot of space, and two beds in it. The room was clean and open, with great light from the two big windows, and we had a small balcony with chairs. The beds were comfortable, and they had pillows that had multiple ways you could use them.

If you are looking for a relaxing beach vacation, this is a great spot to do it in!

Room tip: Try to get an ocean view!
Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Lillie Mae S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ベッセルホテルカンパーナ沖縄, Front Desk at Vessel Hotel Campana Okinawa, responded to this reviewResponded 31 July 2017

Dear Mr/Ms.Lillie Mae S,

Greetings from Vessel Hotel Campana Okinawa.
Firstly we would like to thank you for taking your time to write us a comment about your stay at our hotel.
We are very pleased to hear that you were able to enjoy the room that you have stayed in, and to have enjoyed the shops and restaurants at American Village. Our hotel is located at the center of the American village and we are also next to the Sunset beach which is about 3-5minutes walk from our hotel. The room in which you have stayed in is the Premium Ocean View Room in the Main Building where you are able to see two sides through the two windows which have been set in the room. We are glad to hear that the room you have stayed in was spacious, and we would like to inform you that we have several other rooms which is bigger than this room in the Annex Building such as the Sunset Junior Suite room.

We would also like to thank you for the kind words about our breakfast. We try to bring in several Okinawan style foods into the menu for the guests to explore new Okinawan ingredients and foods.

We hope that you will stay at our hotel if your travels bring you to Okinawa, and please do not hesitate to contact us if you need any further information.

Yours sincerely,
Moe Kataoka
Vessel Hotel Campana Okinawa

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Reviewed 20 July 2017

Stayed for 2 nights and rooms are clean and comfortable. It is within the American Village with lots of shops, restaurant and bars. A lot of Instagram worthy photos can be taken in the unique and colorful designed shops just at the area. Hotel have two level of dining area for breakfast. On the first day, we couldn't find our teenage kids as we were dining on the first floor while they were on the second. Upon check out, we found a pair of shorts that did not belong to us and left it there. The hotel was diligent enough to call us to enquire if we have left it there. Kind gesture but I incurred roaming charges for the phone call. Had to tell them a few times it did not belong to us. A word of caution though as there were a lot of American soldiers drinking at the area, we got followed by a few of them approaching us all the way back to the convenience shop. My girls and I got quite a bit of scare. We managed to run into the hotel lift next to the convenience store without them following us. So best be chaperone by a male companion in that area.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank VivianTai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ベッセルホテルカンパーナ沖縄, Front Staff at Vessel Hotel Campana Okinawa, responded to this reviewResponded 23 July 2017

Dear Mr/Ms. VivianTai,

Greetings from Vessel Hotel Campana Okinawa.
Firstly we would like to thank you for taking your time to write us a comment about your stay at our hotel.
We are very pleased to hear that you were able to enjoy the room that you have stayed in, and to have enjoyed the shops and restaurants at American Village. As for the breakfast lounge, since we have built the Annex Building last November, we have also opened one more breakfast lounge in order for our guests to be able to enjoy different views from the breakfast lounge during their stay.
We would like to apologize about the call that we have made to your phone, in which we did not realize that it did not belong to you. We try to contact our guests before they leave the country about their belongings which have been left in the room but only limited to certain items. We apologize deeply about this and we will let our staff know.
We are sorry to hear about your incident, and since our hotel is located at the center of the American Village in Okinawa where many different cultures and people of different countries gather around. There are locals as well as tourists that visit the American Village everyday. The American Village staff does a routine check throughout the day.

We hope that you will stay at our hotel if your travels bring you to Okinawa, and please do not hesitate to contact us if you need any further information.

Yours sincerely,
Moe Kataoka
Vessel Hotel Campana Okinawa

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Reviewed 28 June 2017

Walking distance to supermarket, restaurants, beach, and American village. We had a ocean view room for three people, and merged the beds together. Therefore, it is super big for 3 adults and two kids(10 month and 3 yr). However, the room is kind of old but clean.

Date of stay: June 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Yi-Chun Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ベッセルホテルカンパーナ沖縄, Front Desk at Vessel Hotel Campana Okinawa, responded to this reviewResponded 3 July 2017

Dear Yi Chun Y,

Warmest greetings from the Vessel Hotel Campana Okinawa.
Thank you for staying at our hotel nad writing us an comment about your stay in our hotel.

The location of our hotel is in the center of the American Village and therefore if you take a step out of our hotel, there are various restaurants and facilities in which you can enjoy. There are many new shops which are opening, and we hope you do come back to enjoy them.
We are happy to hear that you enjoyed the beds which we do have services to merge the beds together in any type of room. We are unfortunate to hear that the room was kind of old, as we try to keep our facilities the best we could. But we thank you very much for your words towards our hotel.

We'll look forward to welcoming you back soon, and please let us know any time if we could assist with anything else.

Thank you very much.

Sincerely yours,
Moe Kataoka
Front Desk
Vessel Hotel Campana Okinawa

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Reviewed 23 June 2017

Convenient location and admirable hospitality
A hotel desired good comment.
Arrived the hotel at around 1800hrs. The check in process is quick while staff is nice and helpful. I can get the room card within 10mins.
The auto-parking slots are convenient together with active staff assisting.
100% responsive towards customers’ request. When I phoned to front desk and ask for spoons, staff deliver to my room within 5 mins. When I pass front desk and ask for knife, staff give me immediately.
The room is clean and tidy. While it is not spacious, it is surprised to have a balcony facing the tremendous view of American Village and the sea front.
The location at the middle of Okinawa, and near the famous tourist spots give a lot of convenience.
You can enjoy the quiet at night while travel around the nearby shopping malls and different spots feeling the vividness of Okinawa.

Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank IoHoI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ベッセルホテルカンパーナ沖縄, Front Desk at Vessel Hotel Campana Okinawa, responded to this reviewResponded 3 July 2017

Dear YH L,

Warmest greetings from the Vessel Hotel Campana Okinawa. Thank you so much for your really nice words at your stay in our hotel.
It is a pleasure to read that you have enjoyed your stay at our hotel, and also you liked the hotel. We are very pleased that you are giving our hotel such warm and heartful comments.
Our staff try our best to put our guests at first and to respond as fast as possible to any kind of situations. We do have a bell service at our hotel which is always ready to deliver any items to the rooms. Since we do not like our guests waiting. We have other rental services at our hotel such as humidifier, iron and iron boards.
There are new facilities and restaurants which have opened at American Village and there are many new shops opening so we are looking forward for your stay again and to be going around American Village for new discoveries.


We'll look forward to welcoming you back soon, and please let us know any time if we could assist with anything else.

Thank you very much.

Sincerely yours,
Moe Kataoka
Front Desk
Vessel Hotel Campana Okinawa

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