We selected this hotel because of its location is near nice shopping area. The convenience of the location is exactly what we thought. We booked a family room in the new building with no sea view for the room, but very spacious. The room did not disappoint at all. However, the service staff at the front desk or room service are very unfriendly, unprofessional, and serve you with no passion to their jobs. When we checked in, we were stuck at the front desk for more than an hour because the number of beds in the room is not exactly what it showed on the web page. We booked a family room, which is one of the biggest rooms in the hotel with enough space to put in 5 beds. We book the room for 2 adults and 3 kids of 14, 12, 10. On the web page, it showed the room should have two larger single size beds with one regular size single bed for 2 to 3 adults. So, we were thinking of adding a roll away bed to the 3 beds we have for the stay. When we checked in, the staff at the front desk, Ms Moe [--], insisted the room is only with 2 beds because we only booked 2 adults. Ms. [--] insisted they can only provide bed numbers according to number of adults, and she does not request if we will add any roll away beds at all. Since we booked the room with 5 people and the web page says the room is 2+1 beds for 2 to 3 adults, I told Ms. [--] she is not making sense in providing 2 single beds to 5 people family, and plus, the web page said 2+1 beds for 2 to 3 adults. Among this Ms. [--] kept on insisting that's all she can do, and she does not care if we will squeeze 5 people into the room or add 2-3 roll away beds because she is allowed to provide 2 single beds at most. We were at the counter back and forth for about 40-50 minutes because of bed numbers are supposed to have in the room. At this point, I start to realize that I can not talk any sense into Ms. [--], and started to question their logic in selling their room to 5 people with 2 single beds while the web page clearly says 2+1 beds for 2~3 adults. So, I had to ask to speak to a manager. Due to my request for a manager, Ms. Miko [--] showed up and, to my surprise, she continues to insist the same thing, 2 single beds for 2 adults, and starting to accuse us for not making the right reading of the web page. We were totally shocked to hear what we were hearing. I told Ms. Miko [--] that we booked the room and honestly show that we are a family with 5 people on the reservation, and we were willing to add a roll away bed. But, she, representing the hotel, is telling us that they can only give 2 single beds and does not mind that we don't add any roll away beds at all, as long as they follow their rules of one single beds for one adult. I even question Ms. [--] why would her hotel sell us a large spacious room with 2 single beds to family of 5 people, and thinking that we can all squeeze in there. But again, Ms. Shitani does not appear to concern about what we decided to do, and keep on accusing us for not reading the web page correctly. This is how we were served. We wasted more than a hour at the front desk, totally ruin our plan for the day, and added 2 roll away beds to solve our problem on our own. But this is not the end of their lousy service. By adding 2 roll away beds, they had to add the beds after we checked in and leave the room. So, we put all our luggage in the room and quickly went out at about 3 pm. By the time we came back for the day, we found our room were left to be unlocked with the door latch blocking the door from closing after they add the roll away beds. With all our luggage in the room, the door was left blocked from closing the whole day until we were back to the hotel. I quickly went to the front desk and complaint about such careless service they have. Unfortunately the night staff was not able to communicate with English very much and was very much stone face about what I was complaining. He asked me to come back the following day and look for the another male manager, and gave me a name. (I lost the name in my note.) I say stone face not because of emotion from what happen when I checked in. Because, I run into the same guy later during my stay, but this guy had absolutely no words for me about the door incident. However, the bad story has a better than worst ending to it. The next morning, I went to the front desk and ask to speak to this other manager. He apologized for what happened about the door was left opened, at least right away. I went through the whole story about what happen during check in and showed him the web page of our reservation. He admitted that the message on the web page do cause confusing and has room for improvement. I made the same request for the supposed 3 beds instead of 2 beds for our room. He promised to negotiate for taking off one roll away bed charge but made no promise of result at the moment. When we check out the following day, he successfully settle the issues for us. Finally, someone that is helpful and willing to help. For that, I apologize for not able to keep his name and show here. Even with this settlement, we did see the lay manager, Ms. Miko [--] at the front office when we did the checked out. Still, no words of apologize or anything for us. She seemed like we were there at all. I wonder, how can this lady be a manager to represent a hotel at all.................