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Traveller rating
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All reviews modern kitchen rent skis middle of town family ski trip full kitchen living room local knowledge ski slopes the main street atm apartment rhythm walkable units
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Reviewed 19 January 2021

I had a great time at Chatirum Niseko on a family ski trip! The hotel is super close to the ski slopes while being surrounded by shops and restaurants in the town center. The staffs are superb - very professional, informative, and welcoming. Our rooms were apartment-sized that came with a full kitchen. Will definitely visit again!!

Date of stay: November 2020
    • Value
    • Sleep Quality
    • Service
Thank chavsaR
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Novea Tan, Guest Services / Front Office at Chatrium Niseko Japan, responded to this reviewResponded 19 January 2021

Dear Mr/Ms ChavsaR,

Thank you for your positive review regarding your stay at Chatrium Niseko. We are glad that you enjoyed your holiday with us. We appreciate your positive feedback regarding the location, staff and our rooms and hope to welcome you back again very soon.

Remarkably yours,
Novea Tan
Assistant Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2021

Had a pleasant stay at Chatrium Niseko. Food was amazing, service was great because everyone was so friendly and knowledgeable. This place is definitely worth every penny spent. Would definitely come back!

Date of stay: December 2020
Trip type: Travelled with family
Thank Jplovetotravel123
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Novea Tan, Guest Services / Front Office at Chatrium Niseko Japan, responded to this reviewResponded 19 January 2021

Dear Jplovetotravel123,

Thank you for your positive review regarding your stay at Chatrium Niseko. We are glad that you enjoyed your holiday with us. We appreciate your positive feedback regarding the food and service and hope to welcome you back again very soon.

Remarkably yours,
Novea Tan
Assistant Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2021

Glad to have stayed here, a combination of the perfect location and excellent service made the trip unforgettable. The customer service was one of the best. They also had some of the nicest facilities with a modern touch.

Overall, would definitely love to come back!

Date of stay: November 2020
    • Value
    • Sleep Quality
    • Service
Thank roan_k23
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Novea Tan, Guest Services / Front Office at Chatrium Niseko Japan, responded to this reviewResponded 10 January 2021

Dear Mr Roan,

Thank you for your wonderful feedback regarding your stay. We are glad that you enjoyed the location, our facilities and especially our service.
We would love to have you back very soon.

Remarkably yours,
Novea Tan
Assistant Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2021

I recently stayed at the Chatrium Niseko for a mixed business and leisure trip to Niseko. It was my first time staying at the property since Chatrium took over the management of the accommodation. Chatrium Niseko is located right in the centre of the village, walkable to everything essential, large sized rooms/units, modern facilities, very clean and well maintained. The onsite Chatrium team were great, very helpful with up to date news and recommendations, welcoming and friendly and a diverse team with good local knowledge. Really good facilities in the building (Gym, Cafe/Deli, Restaurants, ATM, Ski Rental, Parking) and a very solid option for families, large and small groups, would highly recommend a stay here.

Date of stay: December 2020
Thank EwanM2979
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Novea Tan, Guest Services / Front Office at Chatrium Niseko Japan, responded to this reviewResponded 5 January 2021

Dear Mr Ewan,

Thank you for your positive review of Chatrium Niseko.
We are glad that you were pleased with the location, facilities and onsite Chatrium team. Thank you for taking the time to detail everything that made your stay a memorable one.
We hope that in the very near future, we can welcome you back again to Chatrium Niseko.

Remarkably yours,
Novea Tan
Assistant Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2021

I had a wonderful experience here. Every staff member I encountered, from the valet to the check-in, to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my colleagues!

Date of stay: November 2020
    • Location
    • Rooms
    • Service
Thank sallyballynally
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nov Tan, Guest Services / Front Office at Chatrium Niseko Japan, responded to this reviewResponded 4 January 2021

Dear Ms Sally,

Thank you for your wonderful review of Chatrium Niseko.

We are glad that our staff from valet, check in and housekeeping made your trip an enjoyable one.

Thank you for recommending us to your colleagues and we hope that we can welcome you to Chatrium Niseko again very soon.

Remarkably yours,
Novea Tan
Assistant Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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