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Reviewed 2 September 2021 via mobile

After reading so many positive reviews Of Shimai at The Orchards, we were determined to stay here if we ever had a chance to go to Niseko.
Our chance finally came when we moved to Japan and needed somewhere to escape from the insane summer heat during our kids’ summer holidays. We managed to book a stay for slightly over 2 weeks and it was probably the holiday accommodation we have ever stayed in.

Shimai was truly a home away from home. It had pretty much everything we needed, and more. We were spoilt for choice with the various kitchen equipment available. There were induction cookers, a KitchenAid Mixer, a hotpot set, a rice cooker, a Nespresso Machine, an automated water flask and a toaster, amongst other items. We actually brought a travel booster seat along for our younger daughter to use during meal times but were pleasantly surprised that Shimai was already equipped with it’s own high chair. And our children were absolutely thrilled to have their own kids’ cutlery sets.

Everything down to the little details of the place were evidently designed with a lot of thought. There were board games for family time, kids’ story books (all the classics!), a Nintendo Wii for the older kids, a billiard table for the adults. This was perfect as Hokkaido was uncharacteristically hot this summer so we stayed in mostly.

We also loved the huge wooden bathtub and the kids enjoyed “swimming” in it. Tables in all the bedrooms also meant that there was ample space for my husband to work in one room while my elder daughter had her online classes in another, and I could do my facial routine with my younger daughter having her nap in the last.

The flowers and plants around Shimai were always carefully chosen and perfectly pruned, it was such a joy to come back to and open the curtains every morning.

All in all, the vacation house was nothing short of perfect and our kids are still constantly asking when we can go back.

Date of stay: July 2021
Trip type: Travelled with family
Thank aftiel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
David Snowball, Guest Services / Front Office at The Orchards Niseko, responded to this reviewResponded 10 September 2021

Dear Aftiel,

Thank you for taking the time to submit a review, we truly appreciate your valuable feedback.

We are very pleased to hear you had a fantastic stay at The Orchards. As you explained, The Orchard's chalets are superbly appointed with spacious living and dining areas equipped with modern furnishings so you have everything you could need on your holiday.

Once again, thank you for your feedback, we look forward to welcoming you back in the future.

Kind Regards,

David

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2021

This is our second stay at Shimai, this time for skiing, we spent a very relaxing time, everything is there to enjoy yourself after a long ski day: the big Japanese bath, very warm and comfy living room, great beds. The local food is delicious you can find a great selection of wine and amazing ingredients to cook in the super well equipped kitchen. Didn't feel the need to go out although the MNK crew was letting us know they could drive us anywhere if we wanted to enjoy an evening outside.
There was more snow we knew what do do with, the MNK crew again helped us get out after a night of snowfall a couple of times
Again a great experience, could disconnect from work, re-center, rest and most importantly have fun skiing in one of the best ski resort of the planet (defo best powder snow!).

Room tip: Great views on Mt Anapuri and Yotei, Kitchen fully equipped, All electronic comfort, Audio, Quiet yet convenient location
Date of stay: February 2021
    • Value
    • Sleep Quality
    • Service
Thank PfV969
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
David Snowball, Guest Services / Front Office at The Orchards Niseko, responded to this reviewResponded 24 March 2021

Dear pfV969,

Thank you for taking the time to submit a review, we truly appreciate your valuable feedback.

We are very pleased to hear you had another fantastic stay at The Orchards and enjoyed the service provided by our staff. As you explained, The Orchard's chalets are superbly appointed with spacious living and dining areas equipped with modern furnishings so you have everything you could need on your holiday. As you mentioned, we were lucky enough to recieve plenty of snow during your stay and we are very happy to know you were able to enjoy all that Niseko has to offer.

Once again, thank you for your feedback, we look forward to welcoming you back in the future.

Kind Regards,

David

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2020

This is the 3rd time my friends and I chose to book Shimai @ The Orchards Niseko for our vacation.

We stayed at Shimai for the first time back in 2015 and it charmed us so much that we returned again in 2017. Having experienced two winter vacations there, we really wanted to see what other seasons in Niseko are like; without a doubt, Shimai is our top choice for accommodation.

So in Summer 2020, we visited Shimai yet again, for the 3rd time. As always, it exceeded our expectations and we were delighted to experience summer in Shimai this time round.

The amenities at Orchards Niseko are top-notch; excellent service by the staff. Paula and Ariel did a fantastic job attending to our requests when we were booking for our stay there. Upon arrival, Adam took great care of us, ensured that we have everything we needed. They are always on standby at the front desk during office hours, and a phone-call away after that.

Inside Shimai, there are 3 huge bedrooms, one of them with an ensuite bath. Two other bathrooms are in the common area with one of them featuring a really big Japanese-style bath.

A fully-equipped kitchen. Oven, toaster, mixer, food processor, plates and cutleries in variety of sizes, wine glasses, beer mugs, sake vessels, you name it. The list goes on. There's almost nothing I couldn't find in their kitchen. Bake something, whip up meals... we did a lot this trip; made full use of the kitchen! I must also mention that I love the huge kitchen island and the long dining table.

A small pool-table, retro arcade machine (with classics like Donkey Kong, Frogger, and more), game consoles, board games, Apple TV, cable TV... a lot of options for entertainment.

Inside Shimai, you will also find beautiful art pieces by artists all over the world, displayed in the shelves and on the walls.

Just too many things to praise about Shimai and The Orchards Niseko. It is really the best place I have stayed in Hokkaido. Will definitely return to Shimai again, and again!

Room tip: Choose Shimai. No regrets.
Date of stay: August 2020
    • Rooms
    • Cleanliness
    • Service
Thank Seantpl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
David Snowball, Guest Services / Front Office at The Orchards Niseko, responded to this reviewResponded 6 January 2021

Dear Seantpl,

Thank you for taking the time to submit a review, we truly appreciate your valuable feedback.

We are very pleased to hear you had another fantastic stay at The Orchards and enjoyed the service provided by our staff. As you explained, The Orchard's chalets are superbly appointed with spacious living and dining areas equipped with modern furnishings so you have everything you could need on your holiday.

Once again, thank you for your feedback, we look forward to welcoming you back in the future.

Kind Regards,

David

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Reviewed 26 August 2020 via mobile

It’s our second time at The Orchards, Niseko and we are just loving the accommodation more and more! The house was just as great as always - well equipped, spacious and convenient (when you have your own rental car though). It’s real great for a bunch of friends on a snowboarding and skiing trip - as it has a spacious living room and kitchen, so you could definitely hang out there after your tiring day! Also, due to the COVID-19 situation this year, we were forced to extend for 2 more nights there, although the house change, the reception team assisted us swiftly with the issue - thanks again! We definitely would love to be back next year, so let’s hope for the best!

Date of stay: February 2020
Trip type: Travelled with friends
2  Thank jessicacca
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Orchards Niseko, Guest Services / Front Office at The Orchards Niseko, responded to this reviewResponded 29 August 2020

Dear Jessicacca,

Lovely to hear that you have enjoyed your second stay at The Orchards Niseko! The chalets at our resort are designed to cater for families, and group of friends like yours, and we are happy to hear you have enjoyed the layout and what our resort has to offer.

Our reception team would love to welcome you back at The Orchards this winter season so hopefully we can see you again very soon.

Warm regards,

Paula

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Reviewed 1 August 2020

We stayed 2 weeks at the Shimai house at The Orchards Niseko and definitely recommend it! We needed a break from Tokyo after being stuck more or less at home with for the past 4.5 months dealing with homeworks and almost non stop work during COVID-19. We needed a place where we could also continue to work from time to time so we could go away for more than a week.

Shimai exceeded our expectations, it is amazingly comfortably setup, like a home (as opposed to "standard" rental setup), you feel relaxed right away. The space is huge with 3 bedrooms, 3 bathrooms on the 1st floor, a Japanese bath to relax after a day of trekking. On the 2nd floor, really spacious living place with a super well equipped kitchen (with all the utensils and even a food processors, IH cooking, Nespresso, etc.), super large counter where we were having our meals.
The rest of the space is divided between the living room (TV+ BS/CS+ Apple TV - super convenient to show the day's pictures - on Living room 60" and the master bedroom, and a nintendo console), a very long dining table, and a game section with a pool table, numerous society games, table for the kids where they can play/draw and the authentic (working condition) Arcade game! (+ toilet). There is also a small dishwasher and a washing machine-dryer.
The view from pretty much any window of the house is smoothing, with on one side Mt Yotei and on the other side Mt Niseko Annupuri (can check the ski field conditions in the winter!)

Very convenient place to reach a number of trails, a great variety of restaurants round although we were shopping most of the time at Kutchan's Lucky supermarket (10-min drive) and other local stalls found amazing quality fresh seafood, and vegetables, so we ended up cooking and relaxing at home most of the time, didn't feel the need to go out.
The Orchards Niseko also have a playground for kids, very convenient when you are busy and they still need to expend some energy after trekking Mt Niseko!!!

The internet connection was good and stable, used the TV screens with the Apple TV as external monitors. Thanks to the relaxing ambiance of Shimai, we didn't feel the drag of having to work.

Cleaning service was convenient, quick non intrusive and the Orchards Niseko staff was very kind and helpful, check-in and check out were a bliss.

Thank you for building such an amazing place, we definitely want to escape at Shimai again!

Date of stay: July 2020
    • Value
    • Sleep Quality
    • Service
Thank PfV969
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
David Snowball, Guest Services / Front Office at The Orchards Niseko, responded to this reviewResponded 6 January 2021

Dear pfV969,

Thank you for taking the time to submit a review, we truly appreciate your valuable feedback.

We are very pleased to hear you had another fantastic stay at The Orchards and enjoyed the service provided by our staff. As you explained, The Orchard's chalets are superbly appointed with spacious living and dining areas equipped with modern furnishings so you have everything you could need on your holiday.

Once again, thank you for your feedback, we look forward to welcoming you back in the future.

Kind Regards,

David

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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