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Reviewed 22 January 2018 via mobile

This was our second time to Niseko (first time was 6 years ago). We were a group of 14 made up of 3 families. On each floor there is a 3 bed apartment and a studio apartment, we had the 2nd and 3rd floors for our entire group and it worked brilliantly. Great basement area for ski and boot storage. The Hokkaido Tracks staff were excellent and organised transfers to and from the lifts each day. You can walk, it's about 10 mins and uphill, but why walk when there is a mini van available. Hokkaido Tracks staff also pre-booked 4 different restaurants for us and it was great to have these sorted prior to our arrival as being such a large group it can be difficult getting bookings at short notice. The apartments are quite spacious and well located in the upper village, with no more than a 10 min walk to any of the restaurants or bars. The kitchens are well equipped as are the laundry facilities. Would highly recommend.

Date of stay: January 2018
Trip type: Travelled with family
3  Thank 18rebeccab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 14 January 2018

I stayed in the Kira Kira penthouse with my family of 4 adults and 2 children for 5 nights over the 2017 Christmas period. 3 spacious bedrooms, a big bathroom plus a good sized ensuite for the bedroom on the top floor. The living room was a great size and there was everything we needed to make our own meals.

There is a drying area down stairs plus full washing and drying facilities.

Staff were great and attended to our queries very quickly from providing extra towels, booking taxis, clearing the snow from the deck area and even dropping us off to our dinner bookings.

The deck was huge although we didn't see it for the first few days as there was so much snow!!! First world problems I know. There was literally meters of snow built up. However Keiron from Hokkaido Tracks was great and had his staff clear away an area so they kids could build a snow man for Christmas and play in the snow. The next day, the local guys come and cleared away the whole deck for us. It was outstanding to over look the Hirafu area at night with snow falling around us.

The hot tub was a must for our accommodation and it did not let us down. The short path to the hot tub was always cleared and the tub sat at a very comfortable 38-40 degrees Celsius. We used the tub every single night, even when it was blowing a gale outside and the snow was falling horizontally, the tub was still hot the and champagne was resting in the snow next to us. Bliss!

Location wise everything is close and I mean everything. We did not ski this trip but there are shuttles that run all the time from down the road.

There is a supermarket (food and department store - a bit like a Big W or similar) up the way (short taxi ride) and we purchased everything we needed when we arrived. Seicomatt is a very short walk from Kira Kira and has all the basic essentials you need (hand warmers, milk, bread, beer, wine, fruit, pre made meals, chips, lollies.....etc)

We booked through Zekkei Collection on line. I was unable to find any reviews for Zekkei at all so we were initially nervous booking this way. However Debbie Wong from Zekkei Collection was FANTASTIC. She answered every question we had about the property. Zekkei also arrange for us a limousine transfer from Sapporo airport to Kira Kira. If you are thinking of staying at Kira Kira, I highly recommend booking through Zekkei Collection as they really were a hassle free way to book accommodation.

One tip: ALWAYS pre arrange your dinner reservations. They book out fast, even months before you arrive. Zekkei Collection emailed me regularly in the lead up to our trip and we booked 2 places about 8 weeks before we arrived.

1) Ebisuiti was great
2) An Dining was superb. It is located in another hotel but the food was incredible.

3) Niseko Gourmet was a local business and we ordered a Christmas Hamper which was delivered to our room Christmas Eve. There was everything we needed to make for a great Christmas Day meal.

In all I would highly recommend Kira Kira. It was on the pricey side, there is no question. But for the 6 of us, it provided a great space for 5 days and we did not feel we were living on top of each other. We had a huge deck, the kids had snow ball fights with us, the view over the town was stunning and we had a huge hot tub.

If there was one thing missing, I would say a fire place (even a gas one). There is nothing like watching the snow fall sitting in front of a fire place.

Room tip: Book the penthouse and be sure to pre book dinner reservations
Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Melly_A_J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 February 2017 via mobile

Stayed there a week from X'mas to New Year. Pretty easy to book online and with most of the essentials prearranged like Lift Pass, Airport Transfers etc. Someone greeted us at the bus stop followed by a prompted check-in.

We had a 2 bedroom with the 3 of us, lounge area was large and with good sized bedrooms and ensuite bathroom. Deco was contemporary and clean. Just around the corner from supermarket; and booking comes with a ski valet at the gondola base which makes the daily commute relatively painless.

The only reason why I didn't rate a 5 star is that i would have prefer they offered some arrangement to give us a lift to the lift area. Niseko United does run buses up and down Hirafu but the queue is generally long during morning and sunset; so we ended up hauling our gear and walked there and back on the first and last day. Not too far of a track, say 15 mins, but with gears on your back, it could be a bit tiring. I also would advice traveller to book their restaurants for dinner well in advance, nothing to do with Kira Kira per se, just because of how busy it is in Niseko during peak ski seasons

Date of stay: December 2016
Trip type: Travelled with family
2  Thank EddieLo888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Greg T, Hotel Manager at Kira Kira Suites, responded to this reviewResponded 6 February 2017

Dear EddieLo888,

Thank you for your recent stay and taking the time to review us.

I am very glad to hear you enjoyed the service and accommodation.

We look forward to welcoming you back to Kira Kira, or any other Niseko Central managed property again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2016

I stayed in the studio apartment with a friend and it was perfect. It has a small kitchen, washing machine and very clean. Love the decor, can store my snowboard in the ski room in the basement, very short walking distance to the Ace Family lift, say 5 - 7 minutes. The staffs were very helpful and friendly. There was a small bakery behind the building which serves great scones. Definitely a great location to stay for couples or families.

Date of stay: March 2015
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Dindin-13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 February 2016

We are group of a couple plus family of 5 with 3 teenagers. The apartment posh with big living room, good size dining for 8 and a very well equipped and clean kitchen. We had a great time cooking some meals there and with a dish washer that make cleaning easy. The best part of this apartment is the wide balcony with an outdoor Jacuzzi and despite the winter cold its very well insulated with a thick cover when not in use and keep on maintaining temperature of 38degC. Everybody had such a great time at the Jacuzzi especially the guys with the whiskies and beer. Great place to chill out after a day of skiing. Our unit is 601 a split level Penthouse with one room at the upper floor and 2 rooms downstairs where the entrance is. Elevated stops at 5th floor to enter but going out 6th floor may activate lift to the 6th floor to exit. There's in house store to keep ski boots and ski. Location is perfect within 150 m to all the great eats and convenience store and bars and to the bus. The management is fantastic and proactive fixing the Jacuzzi to be at good temperature even before we arrive. We will surely use HT Holiday for our future bookings. Compared to my previous two experience with another famous operator, HT is way ahead in terms of service. Almost forgot the view at unit 601 is unbelievable facing the Yotei mountain and with a big balcony and glass all around. And complete with a nice home theatre and hi fi system.

Room tip: Splash and ask for unit 601 penthouse with outdoor jacuzzi
Date of stay: December 2015
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Wee Kang L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Greg T, Front Office Manager at Kira Kira Suites, responded to this reviewResponded 5 February 2016

Dear MichaelLee60,

Thank you very much for such a detailed review of your stay in Kira Kira with us at HT Holidays.

I am very pleased that you and your family enjoyed the accommodation and that the service from our team added to your experience in Niseko.

We look forward to welcoming you back to Niseko to stay in Kira Kira, or one of our other properties in Niseko-Hirafu village on your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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