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Reviewed 28 August 2021

It's nice place to trip with family. Unfortunately there is no private beach :( but evything else is nice! Excellent pools. If you are looking for lazy vacation it's perfect place to visit! Hightly recommend

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lokidess
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Front Office Manager Montenegro, Guest Services / Front Office at Falkensteiner Hotel Montenegro, responded to this reviewResponded today

Dear Guest, Thank you for taking the time to post a review of your recent stay with us. It is indeed pleasure to learn that your stay with us was a enjoyable one. Thank you for public recommendation of our hotel and we do hope to see you in Montenegro soon. Yours Falkensteiner Montenegro Team.

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Reviewed 26 August 2021

Montenegro was the first of 6 stops on a month-long trip starting on the 28th July 2021. The first hotel we stayed in was the Falkensteiner Hotel Montenegro. We upgraded and booked a superior room with a sea view and half board including breakfast and dinner. The choice is either a sea room or park view, which in fact looks out onto the main entrance of the hotel and the car park. I will come back to the sea view in a minute. I want to highlight what was really good about this hotel because there were things that impressed us and other things that did not, but if corrected, would make this a great hotel. The facilities were superb, two really nice pools with one merging into an indoor pool. Lovely infinity pool beside the bar which plays music. There is a quiter pool in the garden which we went to. It also had its own private beech section for clients to use which is very good. The food was really good and although I am not a fan of buffets the quality of the food was really good for breakfast and dinner.

Now for the things that would make us not go back to this hotel. In no particular order. The Sea View from the rooms is not as they claim and not what you pay extra for. The lesson is to ask for a room with an unimpeded view of the sea because when we looked out we could kinda see the sea if we ignored the massive big building that was recently built between this hotel and the sea. Now I suspect that they were not happy about this either but they should not be advertising and charging for Sea views, they don’t have unimpeded Sea views. There are no other rooms facing the sea that are not impacted by the monster of a building in the line of sight of the sea. I counted 18 air conditioning units (two on each floor) on the building, it's that big and obstructive. I think I would prefer the park view as the upgrade is not worth it. The upgraded room is smaller than other rooms we have stayed in elsewhere and it was dated as well. It was clean and the bed was very comfortable. Staff practiced safe Covid procedures but this was not enforced with clients.

With the exception of the lovely lady in the Spa that gave us our towels, the overall service quality is really poor, particularly in the dining room and bar. I have to be careful of sweeping generalisations. There was a really friendly older gentleman that served hot meat dishes and he stood out for that reason. I found it hard to get service or to catch someone’s eye so you could ask them for something, most of the time I thought they looked down to avoid catching someone needing attention. To be fair the people on Reception were pretty good but there was no tourist information in English so we relied on their suggestions which is not ideal. This has the potential to be a fantastic hotel, they can not sort out the building that was built beside them but they should not claim Sea view or charge for it, the service issues could easily be addressed but first they would have to acknowledge that the service is not on par with others. I can comfortably say this because we stayed in six other hotels in July and Aug and have the benchmarks to make the comparisons.

Room tip: Ask, a get confirmation that that the Sea View is unimpeded
Date of stay: July 2021
    • Location
    • Cleanliness
    • Service
Thank Derek C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Front Office Manager Montenegro, Guest Services / Front Office at Falkensteiner Hotel Montenegro, responded to this reviewResponded 26 August 2021

Dear Derek,
We would like to thank you for your feedback and criticisms. We value opinions of our guests and as we take huge pride in those that are positive, we strive to learn from those comments that point out shortfalls. We are extremely grateful that you have acknowledged all positive aspects of your stay such as variety of food dishes at the buffet, our pools, bar, friendly staff at the front desk and SPA services that you enjoyed. Thank you for noticing that our staff respects COVID-19 safety measures. We are, however, very sorry that view from the room did not fulfill your expectations and that you did not get needed service from our staff at the bar and in the restaurant. Rest assured that we have taken your comments seriously and already taken measurements in order to improve the situation. We appreciate your words of advice. Your Falkensteiner Montenegro Team.

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Reviewed 23 August 2021

Hotel is clean, food and servise is fantastic. Hotel’s pools are great for adults and children, too. But, the greatest fun for my daughter was aquaerobics with Vanja and Sanja. Also, they performed animation with circles for children that she enjoyed a lot. My recommendation for parents who want to enjoy and rest, also for children to have animation several times a day.

Date of stay: August 2021
Trip type: Travelled with family
Thank anarP3215PA
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Front Office Manager Montenegro, Guest Services / Front Office at Falkensteiner Hotel Montenegro, responded to this reviewResponded 25 August 2021

Dear Guest,
Thank you for taking the time to post a review of your recent stay with us. It is wonderful to read that your stay with us was positive. Your remarks about our animation program, our amenities and hotel in general are much appreciated, and we will certainly share your kind words with all our employees. especially with Vanja and Sanja. We would be most happy to have you stay with us again. Your Falkensteiner Montenegro Team.

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Reviewed 19 August 2021

Hotel is in a very good location, next to the beach and buss stops, you also can find some small supermarkets, one is just in front of hotel. Hotel is very big, interior is modern, common spaces are very large and bright. Room was nice and clean, bed was very comfortable. You can find a lot of different dishes during the breakfast or dinner, however, there is no beverages included during the dinner time. The main pool area is very nice and clean with amazing view to the sea and the mountains! There is two leisure animators working during the day. Very pleasant and caring girls (just don't remember their names). They have a special sports program for the vacationers in the pool and other activities by the pool. There is also SPA area, where you can choose a lot of SPA treatments. Everyone is very helpful and kind. We truly recommend this hotel to everyone who wants to relax and have a great time in Budva!

Room tip: Higher floors have less A/C unit noise and rooms on the south side are quieter
Date of stay: July 2021
    • Location
    • Cleanliness
    • Service
Thank 750ievav
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Front Office Manager Montenegro, Guest Services / Front Office at Falkensteiner Hotel Montenegro, responded to this reviewResponded 23 August 2021

Dear Guest,
Thank you for taking the time to post a review of your recent stay with us. We value your opinion and use it for making our service event better. Your remarks about members of our staff especially our animation team, our amenities, offers we have for breakfast and dinners and hotel in general are much appreciated. We will certainly share your kind words with all our employees. Also, thank you for sharing your point of view regarding drinks during the dinner time. We will certainly take it in consideration when thinking about enhancements for dinner. We would be most happy to have you stay with us again! Your Falkensteiner Montenegro Team.

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Reviewed 15 August 2021

Very disappointing stay at the hotel. The views from the rooms at the hotel are now blocked by a new apartment building between the hotel and the sea. The beach is a 5 minute walk down steep stairs but the restaurant/bar at the beach is closed and the hotel's area on the beach was dirty and not maintained at all. When this was raised to the hotel receptionist, she said noone else had complained, which seems surprising given there are no facilities and the hotel claims to have a beach club.

For all the friendly and helpful staff at the hotel, unfortunately, 30% are very rude with bad attitudes. We had a terrible experience at the hotel's pizzeria on our last day, last Friday. We asked for 2 margerita pizzas without oregano and mascarpone cheese. We were first told the chef will only make the items exactly per the menu, which is bizarre for a pizzeria. Then the waitress agreed to place the adjusted order only for the pizzas to arrive with oregano and mascarpone cheese. She then refused to fix this until we pushed. Only for the pizzas to then return 10 mins later with the macarpone cheese scraped off but oregano still on because the chef was too lazy to make fresh pizzas. The waitress then proceeded to refuse to fix this and lied saying they were new pizzas. We were left speechless!

A terrible note on which to end our stay at the hotel. We paid premium western europe prices and spent over 5000 Euros during our group's stay at the hotel yet the service from some of the staff was outright rude.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Johndavidson77
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Front Office Manager Montenegro, Guest Services / Front Office at Falkensteiner Hotel Montenegro, responded to this reviewResponded 17 August 2021

Dear John
We would like to thank you for your feedback and criticisms. We value opinions of our guests and as we take huge pride in those that are positive, we strive to learn from those comments that point out shortfalls. Rest assured that we have taken your comments seriously and already taken measurements in order to improve the situation. We appreciate your kind words and hope to have you stay with us again! Yours Falkensteiner Montenegro Team

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