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Reviewed 20 April 2017

The only emergency staircase was obstructed with boxes, cleaning equipment, and other items every time we used the stairs. It is a death trap. We notified reception/manager three different times to no avail. They would not clear it. The manager just said, "Thank you for your interest," and didn't have the stairs cleared.

Room Tip: Every floor is a death trap.
  • Stayed: April 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Rocio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 April 2017

Good afternoon Ms Rocio,

I am very sorry you had to pass thru this situation in our hotel. I am manager of this hotel and I didnt here about this, beleive me we would have done something about it. I will really like to speak to you i´ll leave you my personal email gerencia@cumbresjuventud.com. I hope i can get the oportunity to hear about you very soon.

Sincerelly
Johana Rodriguez
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2017 via mobile

Really nice almost new hotel. Clean rooms and excellent service with full breakfast included and free drinks happy hour a the bar! Would recommend to family and friends. I'm sure we will be back every time we visit Chihuahua!

Stayed: February 2017, travelled as a couple
Thank Cesar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed today via mobile
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Stayed: October 2018, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile
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Stayed: September 2018, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACHG19, Manager at BEST WESTERN Cumbres Inn Juventud, responded to this reviewResponded 2 weeks ago
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Reviewed 3 weeks ago
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  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACHG19, Manager at BEST WESTERN Cumbres Inn Juventud, responded to this reviewResponded 2 weeks ago
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