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All reviews first floor fashion mall avenue supermarket clerk bed mexico city
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Reviewed 17 March 2018

This is a modern European or American style hotel. Rooms are well equipped and comfortable. The hotel sits just off one of the orbital roads. We had a one night stay with an early morning check out. Staff were helpful and arranged our early morning taxi. Good value.

  • Stayed: February 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmee G, Gerente at Microtel Inn & Suites by Wyndham Chihuahua, responded to this reviewResponded 5 weeks ago

Dear guest, thank you very much for your comments, the objective of all of us who work in the hotel is to achieve the full satisfaction of our guests, the feedback that makes us please to share allows us to work on our failures and try to be better, receive a best regads from all the hotel staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2017

Location is great, right at the main commercial boulevard in the city and right across the main shopping mall. Hotel is also a short drive from downtown, ~15min depending on traffic. We had a room with double beds and it was very spacious; our friends got a room with a queen bed and felt kind rather small. We stayed here on a weekend and it was busy, specially during breakfast which was included but which I did not try personally. Bed was comfortable and clean. Hotel feels a little outdated but certainly not a big deal if you don't mind that.

  • Stayed: November 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank MTYNL79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmee G, Gerente at Microtel Inn & Suites by Wyndham Chihuahua, responded to this reviewResponded 5 weeks ago

Dear guest, thank you very much for your comments, the objective of all of us who work in the hotel is to achieve the full satisfaction of our guests, the feedback that makes us please to share allows us to work on our failures and try to be better, receive a best regads from all the hotel staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2017 via mobile

This is a good hotel to get if you’re on a business trip or just passing by for a couple of days. If you’re staying more than 3 nights, i’d probably suggest staying elsewhere. Dont get me wrong, the room is really cozy. It has a window seat/bed which is a little hard for my taste but nothing a couple of pillows can’t fix. Enough space in between beds with mirrors behind them, a desk and a small closet. No mini fridge or anything else.Standard usual bathroom. While most hotels in Mexico have mini split a/c units, this one has the big old type, and the knob wasn’t working properly. But what i liked about the room is that there’s no light coming in when you close the curtains. The beds are comfy and so are the pillows, so you will get a good nights sleep no problem.They have breakfast included but its nothing special. They also have a mini gym; again, nothing to brag about. Outside they a couple of vending machines if you want a snack or a soda. Now, their customer service leaves a lot to be desired. Of the 3 lobby clerks i ran into, only one greeted us when we came in. We arrived a bit early and check in wasnt until 3, so they had us wait in the lobby until they could “verify for empty rooms”. So it wasnt until 3 hrs later, around 2pm, when we were falling aslepp in the lobby, that we were finally given a room. I called and asked if they had either a toothbrush or toothpaste, they didnt have either. They didnt even have small wash cloths, which was hard to believe. So even though the clerks were never rude, they werent going out of their way to make a good impression. But the night security woman WAS rude. We were outside in the back parking lot and she shut and locked the door. And we were in the lobby, and if you raised your voice slightly, she wouldnt say something or ask you to lower your voice, she would flat out yell at you to shut up.Even though this didnt happen to me, i was there in the lobby when it happened and thought that politely asking to lower the decibels would’ve done the trick, but i guess she wanted to feel important. The room key cards were a real hassle. They would work 1 out of 5 tries, or sometimes not at all. Ice dispensing machine on the third floor never had any ice. Ok now unto other rando stuff: They have a shuttle service which will take you places nearby. Speaking of, this is a great selling point because it has several restaurants and good places nearby: in the same parking lot of the hotel, you’ll find both, a Chili’s and Wendy’s. Follow the same street and there’s a Mcdonalds and a wing joint. On the other side of the avenue there’s a Ricky’s Tacos, a Carls Jr and a supermarket, and finally, across those places is the Fashion Mall, the newest and largest mall in Chihuahua city. The mall has several good stores and of course the obligatory food court with a couple of good places to eat. A Cinepolis movie theater is also inside the mall. It might be the biggest mall but again, its nothing special. Not bad but not good either. IMO, if youre on a budget (i got it for $45 a night) and just passing by or on a business trip, then i would recommend this hotel for sure... but im willing to bet there are far better hotels in the city.

Stayed: October 2017, travelled with family
Thank ringmav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmee G, Gerente at Microtel Inn & Suites by Wyndham Chihuahua, responded to this reviewResponded 5 weeks ago

Dear guest, thank you very much for your comments, the objective of all of us who work in the hotel is to achieve the full satisfaction of our guests, the feedback that makes us please to share allows us to work on our failures and try to be better, receive a best regads from all the hotel staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2016

Stayed in this hotel for few months in 2014-2015. Hotel was good, near to a shopping mall and have lots of nearby food options. You will find them just outside the property. Breakfast is the weaker point here, though it's complementary, but there are not much option in it. But they have Happy hours in evening for all the customers. Just beer with some snacks if I remember correctly.

Stayed: October 2015
Thank RohitBargotra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmee G, Gerente at Microtel Inn & Suites by Wyndham Chihuahua, responded to this reviewResponded 5 weeks ago

Dear guest, thank you very much for your comments, the objective of all of us who work in the hotel is to achieve the full satisfaction of our guests, the feedback that makes us please to share allows us to work on our failures and try to be better, receive a best regads from all the hotel staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2016

My rating is not the best, and it could be my room location only, because I have loved Microtels elsewhere. But here, it seemed the walls were paper thin. I was able to hear everything pretty much from the hallway, and the adjacent rooms. Adding to this, I made my reservation online, adding the payment info to what I considered pre-paid. How ever, when I got there, the payment was not registered, so I had to get a different card (my personal), to pay for it. The man at the front desk was not very helpful for it.
But, I have to say, the beds are really comfy! And so are the pillows. The cleaning staff was really friendly. A lot of safe parking space, great location: good restaurants close by and a mall worth visiting.

Room Tip: Somewhere in a corner, and in the back of the hotel.
  • Stayed: January 2016, travelled on business
    • Value
    • Location
    • Service
Thank Tony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmee G, General Manager at Microtel Inn & Suites by Wyndham Chihuahua, responded to this reviewResponded 27 April 2016

Dear Guest thank you very much for taking the time to let us feedback on your stay at the hotel, I offer an apology for the details that had particularly about the little communication with your payment, for us is very important the feedback we receive from our guests as it allows us to detect areas of opportunity and work on them. Again thank you very much and hope that soon give us the opportunity to serve you again to remove the bad impression left on you. Best Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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