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Rochelle B
Luton, United Kingdom

Poor location, nice room

2.0 of 5 bubblesReviewed 11 Oct 2016via mobile

Reception
The main lady was very rude, unhelpful and never apologised for any problems we encountered that were caused by the hotel.

Location - for visitting Madrid is awful.  You couldn't pick a further hotel if you tried.  I would not recommend staying here if you're visiting Madrid. The hotel is 10 minutes from the station but then an hour away from central Madrid by train.  There is supposed to be a bus that runs near the hotel but I never saw it. Didn't go in to central Mostoles but the locals told us not to nother as there's nothing there.

Rooms - very clean and pleasant. Bathroom design is strange as the shower is a part of the room but the room itself was nice for the price.

Food - I didn't eat at the hotel and there are limited options nearby; McDonalds, KFC and Lidl - that's it.

Overall, nice room but everything else was poor if visiting Madrid.
Date of stay: October 2016
Trip type: Travelled with friends
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9 - 14 of 198 reviews
Reviewed 27 September 2016

Rather modern hotel on the A5 Autovia de Extremadura 20 km southwest from Madrid, but hardly to find through GPS. Better to indicate Exit 19 on A5 / crossroad M856 where it is directly on the first round-about. Hotel is rated 4*, but hardly worth 3*. It took about 15 min. for the receptionist to find my reservation and do the check-in. Poor, but expensive restaurant and bar service. Bar or room service only until 11pm. No other eating and drinking locations near by as place is quiet lost. Room furniture and bed not the best quality; - do not understand why as single traveller got a room packed with three beds, but only one uncomfortable chair. Very special bathroom design with "shower island" in the middle, so that if water gets out it is also directly in the room...

Date of stay: September 2016
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank 769wilfriedl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 August 2016

The Hotel Ciudad de Mostoles was chosen because of the proximity to my place of work and, to this extent, served a purpose for a short stay.I arrived late evening and was welcomed at the front desk. Check-in was efficient and the staff were courteous. Although the hour was late, I was able to have dinner in the restaurant, albeit I was the only diner. The food was served quickly and was tasty. The full continental breakfast served the following morning was also very good.

The accommodation itself was comfortable enough, although the layout of the room was rather quirky, with a glass shower cubicle in the centre of the room. Wash facilities were a little cramped.

Two points to note (resulting in a 3* rating as opposed to 4*):
1) The walls in the Hotel Ciudad are very thin. Sleep was frequently interrupted by, ahem, "noise" from adjacent rooms.
2) The option of a non-smoking room at check-in would have been preferred. The room I was allocated had quite obviously been occupied by a heavy smoker previously.
Perhaps I could have requested a change of room, but after travelling I was just keen to get settled.

Check-out the following morning was again efficient and the desk clerk was very helpful in arranging transportation.

Date of stay: January 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank J0HN_DOE2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 May 2016 via mobile

Perfect location, well and tastefuly equiped rooms. Breakfast ok. Attention points: 1) very week wifi connection and 2) staff didn't have any attention for cleaning the breakfast tables. All together sufficient for one night but not for a longer stay.

Date of stay: May 2016
Trip type: Travelled solo
Thank Kalkeren
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 November 2015

Spend a night there on business. Rooms where good quality, the toilet modern design. The shower reminded me mostly of the old phone booths in London, but worked okay.
The only thing I missed was that the had TV channel where the spoke english

Date of stay: November 2015
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Kenth W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 September 2015 via mobile

Nice rooms, strong AC, the shower is in a glass box in the middle of the room. The staff is very nice and helpful. The food is great! A very small fitness center with a few free weights and two machines. A great lounge/ lobby area, with a big TV and comfy chairs. We had a great stay!

Date of stay: September 2015
Trip type: Travelled on business
Thank gijoegijoe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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