We stayed here for a family wedding in a nearby village. We were totally accommodated for all our needs by the hotel staff and in particular a fabulous receptionist called Susanna. She was chatty and we bonded very much with her. She organised taxi, hairdressers, you name it.. nothing was a problem even though at times it was a very busy reception desk. We had service with a smile at all times. Would love to stay again.
This is a great hotel. It's very modern in design and it is very clean. The breakfast is good. They have a gate at night that keeps the parking lot secure but it really isn't needed. I would recommend this hotel to anyone!!
Nice rooms, helpful staff, good and cheap breakfast, this hotel is good for a short stay and not to far from Madrid, it has a free parking and it is well priced, the gym is not that great and very small.
Reception
The main lady was very rude, unhelpful and never apologised for any problems we encountered that were caused by the hotel.
Location - for visitting Madrid is awful. You couldn't pick a further hotel if you tried. I would not recommend staying here if you're visiting Madrid. The hotel is 10 minutes from the station but then an hour away from central Madrid by train. There is supposed to be a bus that runs near the hotel but I never saw it. Didn't go in to central Mostoles but the locals told us not to nother as there's nothing there.
Rooms - very clean and pleasant. Bathroom design is strange as the shower is a part of the room but the room itself was nice for the price.
Food - I didn't eat at the hotel and there are limited options nearby; McDonalds, KFC and Lidl - that's it.
Overall, nice room but everything else was poor if visiting Madrid.
Rather modern hotel on the A5 Autovia de Extremadura 20 km southwest from Madrid, but hardly to find through GPS. Better to indicate Exit 19 on A5 / crossroad M856 where it is directly on the first round-about. Hotel is rated 4*, but hardly worth 3*. It took about 15 min. for the receptionist to find my reservation and do the check-in. Poor, but expensive restaurant and bar service. Bar or room service only until 11pm. No other eating and drinking locations near by as place is quiet lost. Room furniture and bed not the best quality; - do not understand why as single traveller got a room packed with three beds, but only one uncomfortable chair. Very special bathroom design with "shower island" in the middle, so that if water gets out it is also directly in the room...
