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“Very disappointing”
Review of Restaurant Kaloa

Restaurant Kaloa
Ranked #16 of 53 Restaurants in Hanga Roa
Certificate of Excellence
Cuisines: Italian
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 20 March 2016 via mobile

We had heard good things about this restaurant which is located inside Hangaroa Eco Village and Spa so we decided to give it a try.

Upon arrival we were ushered (somewhat rudely) into a separate dining area (away from a group that had just some of the main tables in the restaurant). This was fine as the separate area was nice with a good ambiance.

The serving staff were friendly in this area but rather incompetent, leaving us for a long time although only three tables were occupied. When they poured my glass of wine at the table they didn't show me the label they just put the bottle to the side of the table out of view.
I ordered stuffed pasta with tomato sauce and my husband ordered the flat iron steak. The presentation of both meals was nice but the sauce on my pasta was so overwhelmingly salty I had to return the dish and decided just to share my husbands food. His steak started off well with the meat falling off the bone (it appeared to be slow cooked), but the second half was chewy and not as nice. The potatoes were undercooked and the mushrooms tasted like they had gone off (an unpleasant taste and odour-which could be potentially quite dangerous and after which I felt pretty sick for the evening).
Immediately after we finished we asked for the bill from another server. Ten minutes later our original server came to our table to ask if we wanted dessert or coffees! We asked again for the bill at that point.
All in all the food and service were very disappointing for such a supposed high end hotel on the island. There are plenty of other nicer options on the island-skip this one for your own health and sanity!

1  Thank flossup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (101)
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7 - 11 of 101 reviews

Reviewed 18 March 2016

Excellent hotel, very good food. Nice choice for breakfast, lunch and dinner, all having local produce somewhere on the menu.

Thank Neil J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2016 via mobile

After 4 days on the island we wanted to try something different, let's say more "sophisticated". The quality of the food and the service you receive is better than the average of the island. It's a bit more pricey compared to the rest of the island but worth it! Customer service is at a higher level here.

Thank PiroPiro15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2016 via mobile

Great view and service.
Pricey, but worth it.
Levels above Rapa Nui food standard.
They food tastes wonderful and is at the same time beautiful.

Thank Caroline L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2015

I had a dinner with my wife. The inside of the restaurant was romantic and sophisticated atmosphere like a fancy restaurant in New York, which was rare in Easter Island.
The seafood risotto and grilled salmon were actually tasty and the prices were not so expensive.
This restaurant is highly recommendable.

    • Value
    • Service
    • Food
Thank YacchanAmarone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia_Hoteles, Gerente at Restaurant Kaloa, responded to this reviewResponded 21 December 2015
Google Translation

Muchas gracias, nos alegramos que hayas podido disfrutar con nuestro variado menú de platos elaborados con productos típicos de Isla de Pascua. En un entorno único, rodeado de naturaleza y la mejor puesta de sol del lugar.

Esperamos que tengas un buen regreso a casa.

Te invitamos a conocer nuestro restaurant Poerava en Hotel Hangaroa Eco Village & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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