We had to work on Groot Eylandt for about a week in Early Nov 17. We had planned to work and then spend the weekend if possible fishing.
The Lodge boasts about its fishing experience on one of there charter boats. We called a few weeks in advance and were told should be ok its a quiet time of year, come see us when you get in on the Monday and we will organise the fishing for the weekend. We had two employees with us so it was going to belike a reward for all there effort this year.
Once landed and we got the lodge we started discussing with the manager Dennis about the fishing trip, I got bad vibes from the start. He said he couldn't get in touch with his guide but will get back to me. Customer service is not a priority for this guy, all he did was try dodge us as much as he could for the next two days, he kept blaming the guide and how he was embarrassed by the situation.
I started then discussing with other staff the situation, it turns out the guide and fishing area was closing from Dec 3 but the guide isn't coming back. So really the Manager was lying to us about the whole situation to obviously keep us on the island to book accommodation.
He kept blaming this one guide, there are two fantastic looking boats within this business, surely they don't only have 1 guide or why would they have two boast??? He must think we are idiots.
In a place that is well known for its fishing and the only company that runs a charter service it was very dissapointing to us that we were treat in this manor.
Dennis if you are reading this you should always be honest with your customers as they will find out the truth eventually. The truth from the start is all we wanted, especially considering how much we spent to be there and also how much extra we were willing to spend.
For you to then blame me on checkout for not giving you enough notice was laughable just like our experience at your Resort.
- Official Description (provided by the hotel):
- Groote Eylandt Lodge, managed by Metro Hotels caters for people from all cross-sections of our world community. We offer a relaxed and friendly tropical atmosphere reflecting the lifestyle, hospitality and wishes of the Groote Eylandt Traditional Land Owners. Groote Eylandt Lodge specialises in designing personal experiences for guests including exploring the diverse landscape & pristine waters of the archipelago. All rooms are equipped with television, tea and coffee making facilities, iron and ironing board, electric kettle and refrigerator. All rooms have en-suites, private balconies, some with a spa. The property features a resort-style swimming pool, day spa & hairdresser, restaurant & bar and conference facilities. A guest laundry is also available at the Resort. Reception with concierge is available from early morning to late evening with an electric baggage buggy to transfer luggage to and from the rooms. ... more less
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