The resort is disappointing in every manner !The rooms are in awful, with taps being broken or without handles, the bed sheets and blankets smell like hell, proper toileteries not provided. The manager is apparently too busy to even meet the guests...and forget about listening to your requests.
No room maintenance before the guests check in. Only resort, where the cook, staff does not have any idea about the food and their price which is present in the so called Menu card and runs to the manager for it, every time you ask for the price. Also the price range is quite high and the service not at all upto the mark. The staff does not know English or Hindi and when they have a communication problem, they run off to the manager to talk about it.. and still the manager refuses to come and listen to our request. The water they get you as filtered water is the water filled from the wash basin,which happens when you are not looking ! And the world's only resort whose lights outside the is switched off at 10 pm at night because its a "RESORT !!!!!"
If by chance you have booked 2 standard rooms which happens to be on two different sides of the hotel, connected by spiral steep staircase and it rains every night in Munnar so you can guess the plight... as the lights outside the rooms will be forcefully switched off! In case of any emergency in the other room,its impossible to even reach there in such a situation. Then the tubelight of the room also goes off and the staff very smartly tells you that it cannot be fixed at night and you have to work in the bed lamp ! Staying there was like living in hell for one night !!!
The location of the hotel is good , but its quite a bit far from the main town hub and is not easily accessible . Most incompetent staff and manager !