Stayed one night with family - two rooms.
Rooms we got both on the 4th floor .. very warm (no AC)
Check in was a pleasant experience - quick and easy, also nice staff.
When informed about issue with room being too warm - another staff with attitude did not seem to be helpful - got eventually a fan (which was not a big help).
Did not get sleep until 05.00am..
Breakfast - the best ever.
Pool facilities - very good.
At the check out I have asked to talk to manager on duty as I spoke with the same person I had to deal in regards complaint above.. was not too impressed :(
All in all great hotel - pretty bad rooms (on the fourth floor only) and some staff would need to improve .. attitude
- Official Description (provided by the hotel):
- This unique luxury property is a carefully restored harmony of 14th century Castle of the Teutonic Knights and designer innovative architectural solutions, which cannot be found anywhere else in Poland. The range of possibilities is provided by the original accommodation of 350 beds inegrated into the four wings of the Castle, each of them arranged differently, (Knight’s, the Commander’s, Prison’s and Hunter’s), a charming and cosy Villa by the Castle or the Mill Tavern, situated by the very Rynskie Lake. 12 meeting rooms that can accommodate up to 1,000 guests as well as cutting-edge audiovisual equipment, meet the standards of even the most complex logistics projects. ... more less
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