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Reviewed 15 May 2018

we had a Pleasant and confortable stay. the rooms are very nice and clean (we had standard room). the staff was very friendly and helpful, specially Lina.
the food was great, we really enjoy the breakfasts and the smoothies.
and they have a relaxing place in front of the corals :D

Room tip: NIce standard room
Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank AlanF2177
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BMdive, Owner at Black Marlin Dive Resort, responded to this reviewResponded 15 October 2018

Hi Alan, Thanks for the review, will pass it in to Lina as always appreciated by all our staff.
Best wishes, Crispin

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Reviewed 1 April 2018

We started out at one of Black Marlin’s neighbors but the staff at the other hotel were abysmal, as they didn’t seem to be interested in their guests at all. Therefore, we wandered over to Black Marlin and discovered the staff were so nice and helpful, and the rooms were in much better shape with 24 hour running water. That was all we needed to move hotels....that and to experience a few smiles and nice people. WOW, what a huge difference. The staff at Black Marlin were super nice, made our children food at odd hours which is very important when visiting Togean Islands (because all of the hotels have set meal times). Lina, Siti and Unke and many of the other guys were delightful. Honestly, Togean is super laid back and you should not expect luxury or services like Bali or other high end places. If you know what you are getting yourself into, then be prepared for a slower pace and laid back staff. Don’t have high expectations and your visit should be great!

I couldn’t understand why the neighboring resort had so many guests, while Black Marlin had just a few. One of the divers told me that Lonely Planet didn’t give write a good review which made me so sad. I know that it’s not the best service, but If you need something, give it time….the staff will eventually get around to assisting you. Sometimes, you just have to be patient in these slow paced places in the world. I found the staff to be extremely capable; we were assisted with a speedboat to another island, a longtail boat for a lazy day at a nearby beach for the day. Also, upon our return to Black Marlin several days later, we did not have any airline tickets and Lina assisted us with arranging a speedboat directly to Ampana, pickup in Ampana, as well as purchasing our airline tickets for six people. We couldn’t have been happier with the service they provided.

We stayed in the VIP rooms and loved them…they have such great views! My only comment for the owner would be to tell the staff to close the generator door when it is on because otherwise the top room smells like gas.

Room tip: VIP rooms have an amazing view and perfect for sleeping with your doors wide open!
Date of stay: March 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Natanyoman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BMdive, Owner at Black Marlin Dive Resort, responded to this reviewResponded 15 October 2018

Hi,thank you so much for the detailed review and understanding the circumstances surrounding the area and what to expect, really valuable advise. We are are always working to improve all areas from room facilities to service etc and hope it is great for the price guests are paying in such an isolated location. Our staff work really hard to make all our guests welcome and give them a memorable stay. I hope we will see you again. You comments duly noted for the generator and apologise if this disturbed your stay atall. Best wishes, Crispin

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Reviewed 20 March 2018

Okay so. We arrived at Friday noon. We were welcomed by a young lady, turnout a general cleaning & cooking staff. She showed us our room. After we finish unpacked, we asked her regarding out activities. Previously we already sent an email of our itinerary to the owner. The staff said that she didn't know anything about our activities and she told us to wait until the manager came. Our plan was dive course for one of my friend for that afternoon. There were only cleaning staffs at that time. No on-duty manager. We had to wait until around 4 pm then the dive instructor showed up. After we introduced ourselves, he also had no information regarding our itinerary which we already sent. So personally he sorry for the inconvenience but that wasn't his mistake after all. So that time we did nothing. Just relax and enjoy (or wasting) time. The activity started Saturday morning. The one who arranged most of it was the dive instructor, Mika. He is a great man. He is really humble and nice. The services also so so. We took the economy price. But I think we could get standard services like makeup & cleaning bedroom everyday. And also until the 2nd night there was no other guest. Only three of us. The manager was not always standby at the resort. We don't know why. The beers were not cold. So sad.

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank AndhikaPermanaS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BMdive, Owner at Black Marlin Dive Resort, responded to this reviewResponded 15 October 2018

Hi and thanks for your review. I'm not sure what went wrong during your stay as rather unusual to have things happen like that. I have spoken with our manager and staff to refocus on these areas and hopefully all corrected in the future. I apologise that your stay was not completely up to your satisfaction and perhaps will have an opportunity to return again to experience the real Black marlin atmosphere and service from a family run staff that are committed to pleasing the guests.

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Reviewed 1 March 2018

I took open water diving course and licence last week in Black Marlin Resort. It was supposed to be a stop over waiting for my friend to be off work and go on holiday together, instead it turned out to be one of the most amazing experience I could ever have had.
Beautiful Togian islands as background, crystal clear water, beautiful reefs, amazing fauna, waves that let you fall asleep with their rhythm in the beach bungalows, making everything sound like a dream you do not want to wake up from.
Amazing Mika as diving instructor. Professional, attentive, extremely patience and coinvolgent, crazy to the right point to add a touch of fun even when there was nothing to laugh for, entertaining and funny, the kind of person you feel at ease without even without knowing each other, consequently feeling safe and comfortable underwater. In BM the perfect person for making whatever problem you may have in your stay fade away in a second.
Black Marlin should be honoured and proud to have an amazing person as Mika running the resort or at least the heart of it.

Date of stay: February 2018
  • Trip type: Travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank MartinaC2937
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BMdive, Owner at Black Marlin Dive Resort, responded to this reviewResponded 15 October 2018

Many thanks for your review and I'm glad you enjoyed your dive course with Mika. We always chose our instructors very carefully so they will do the best job possible in introducing new divers to the underwater world. Best wishes, Crispin

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Reviewed 22 February 2018 via mobile

Was planning to make a very negative resort
Cabin not cleaned when arriving. No help with luggage. Maintanance suboptimal. Plumbing bad.food meager and to sfor holliday resort. Bar terrible only beer and not always cold. Several days No management. Water supply not adequate

Diving however good although understaffed. Only weights not reliable, my 12 kg turned out to be
9.3
New gear well maintained. Clean aircon good boats.

Date of stay: February 2018
Trip type: Travelled as a couple
2  Thank N5692FYpeterj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BMdive, Owner at Black Marlin Dive Resort, responded to this reviewResponded 15 October 2018

Hi Peter,

Many thanks for the review and happy that you enjoyed diving with us. All the rooms have been redecorated since your stay so think most of you issues now corrected. I hope you can visit us again in the future and experience the improvements first hand. Best wishes, Crispin

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