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Reviewed 15 July 2018 via mobile

The resort is beautiful with all bungalows facing the sea and great common areas but needs some maintenance.
The food (included in the price)is amazing, fresh fish, veggies, tofu, chips, pasta, noodles, chicken.. all cooked at perfection! Breakfast is different every morning and we loved it every day!
There is an onsite dive center which is very handy for all those pretending to dive (dive spots are gorgeous) and real good snorkelling right at the resort’s beach.

We would go back for sure!

Date of stay: July 2018
Trip type: Travelled as a couple
Thank estelmandri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BMdive, Owner at Black Marlin Dive Resort, responded to this reviewResponded 15 October 2018

Hi, many thanks for the kind review and so happy you enjoyed your stay and the food. I will pass on to them as they love to hear it's appreciated. You'll be glad to hear all rooms have been redecorated since your stay so now looking good. We will look forward to having you back anytime. Best wishes Crispin

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Reviewed 22 June 2018 via mobile

hello.

we spent 6 nights there in 3 different standard bangalows.

Positive :
Staff was exceptional (thank you Lena). even during Ramadhan (busy time) they were always welcoming and smiling. You made our trip in BM great.

Food was very good,diverse and good quantity. We enjoyed Lena's pancakes in the morning.

Location: free pick up from Wakai.good spot to chill out

Negative:(note for the owner)
BM need restauration work. We change 3 times the bengalows because in the 1st one the sink plumery was broken, then the 2d one the flush was broken
...
Even if there is fresh white painting in the walls and from outside it looks nice, bengalows are very humid. Even though the sheets are very clean, our both pillows had lot of moisture, i did not feel a very sane atmosphere in the bengalows and pillows were smelling humidity.

Hope you could arrange that in the future. Thank you for your kind attention. Spécial thanks to Lena.

Ana and Frederic

Date of stay: June 2018
Trip type: Travelled as a couple
Thank ANA_FRANCIA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BMdive, Owner at Black Marlin Dive Resort, responded to this reviewResponded 15 October 2018

Hi Ana, thanks for the review and feedback. We're glad you enjoyed your stay and yes we have now redecorated all the rooms since high season so hopefully addressed all the issues you encountered. We hope you have he opportunity to revisit us and enjoy the recent improvements. Best wishes Crispin

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Reviewed 25 May 2018

Room was great. Overall facilities here were great as well. The ambiance was really nice as well. Staff was super friendly! And if you want to swim, it's better to swim from the deck. And if you're lucky enough, you could spot a big Sea Eel under the deck, hiding between the rocks!

Date of stay: December 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank priscillahr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BMdive, Owner at Black Marlin Dive Resort, responded to this reviewResponded 15 October 2018

Hi Priscilla, many hanks for the kind review. Still lots of interesting residents under the pier from eels to lion fish and seahorses too. Hope you can come back in the future, Best wishes, Crispin.

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Reviewed 15 May 2018

we had a Pleasant and confortable stay. the rooms are very nice and clean (we had standard room). the staff was very friendly and helpful, specially Lina.
the food was great, we really enjoy the breakfasts and the smoothies.
and they have a relaxing place in front of the corals :D

Room tip: NIce standard room
Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank AlanF2177
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BMdive, Owner at Black Marlin Dive Resort, responded to this reviewResponded 15 October 2018

Hi Alan, Thanks for the review, will pass it in to Lina as always appreciated by all our staff.
Best wishes, Crispin

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Reviewed 1 April 2018

We started out at one of Black Marlin’s neighbors but the staff at the other hotel were abysmal, as they didn’t seem to be interested in their guests at all. Therefore, we wandered over to Black Marlin and discovered the staff were so nice and helpful, and the rooms were in much better shape with 24 hour running water. That was all we needed to move hotels....that and to experience a few smiles and nice people. WOW, what a huge difference. The staff at Black Marlin were super nice, made our children food at odd hours which is very important when visiting Togean Islands (because all of the hotels have set meal times). Lina, Siti and Unke and many of the other guys were delightful. Honestly, Togean is super laid back and you should not expect luxury or services like Bali or other high end places. If you know what you are getting yourself into, then be prepared for a slower pace and laid back staff. Don’t have high expectations and your visit should be great!

I couldn’t understand why the neighboring resort had so many guests, while Black Marlin had just a few. One of the divers told me that Lonely Planet didn’t give write a good review which made me so sad. I know that it’s not the best service, but If you need something, give it time….the staff will eventually get around to assisting you. Sometimes, you just have to be patient in these slow paced places in the world. I found the staff to be extremely capable; we were assisted with a speedboat to another island, a longtail boat for a lazy day at a nearby beach for the day. Also, upon our return to Black Marlin several days later, we did not have any airline tickets and Lina assisted us with arranging a speedboat directly to Ampana, pickup in Ampana, as well as purchasing our airline tickets for six people. We couldn’t have been happier with the service they provided.

We stayed in the VIP rooms and loved them…they have such great views! My only comment for the owner would be to tell the staff to close the generator door when it is on because otherwise the top room smells like gas.

Room tip: VIP rooms have an amazing view and perfect for sleeping with your doors wide open!
Date of stay: March 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Natanyoman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BMdive, Owner at Black Marlin Dive Resort, responded to this reviewResponded 15 October 2018

Hi,thank you so much for the detailed review and understanding the circumstances surrounding the area and what to expect, really valuable advise. We are are always working to improve all areas from room facilities to service etc and hope it is great for the price guests are paying in such an isolated location. Our staff work really hard to make all our guests welcome and give them a memorable stay. I hope we will see you again. You comments duly noted for the generator and apologise if this disturbed your stay atall. Best wishes, Crispin

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