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1 - 6 of 118 reviews
Reviewed 19 September 2019 via mobile

My wife wanted a terrace so we had to scale a lot of stairs. On top of the building is a big room with a big terrace.
The funny thing here like elswhere is that you have call to see a living sole to open the building and give you the keys of the room. Then they disappear.
The room was good as was the bathroom.
There was also a little kitchen.

You always question what will happen if you have an emergency. Probably call the police first.

Date of stay: September 2019
Trip type: Travelled as a couple
1  Thank FrankXXX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Portacastello, Responsabile reception at Residenze Portacastello, responded to this reviewResponded 21 September 2019

Thanks for the review and for the positive opinions on the structure, in particular on the room (the Viola) on the second floor of our ancient building, with a large terrace. The building is old, but it has been completely renovated by us, made safe to all safety standards and equipped with a lot of intelligent technology. Our philosophy is to make the stay live as if the guest is at home; however our staff is available on call in no more than five minutes. In thanking her again, we hope to have another umpteenth opportunity to serve her better soon.

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Reviewed 18 January 2019 via mobile

I had a great time there. Nice place, close to great restaurants. Friendly staff and the breakfast was good, but far from the hotel. My complain is about the waiting time to check in, once there is no reception.

Date of stay: January 2019
Trip type: Travelled solo
1  Thank RichardW676
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Portacastello, Responsabile reception at Residenze Portacastello, responded to this reviewResponded 18 January 2019

We thank you for the positive feedback on our structure, we are pleased for its maximum appreciation for cleanliness, location, services, comfort and quality / price ratio. Thanks also from our staff. We liked that he enjoyed the breakfast at the affiliated cafeteria. We still apologize for the misunderstanding at the check-in, the person in charge was only a few minutes late (he was busy accompanying another guest at the Railway Station) who, however, made him sit in the hole once he called the cell phone. It was a pleasure to host her and it will be a pleasure to have her as our guest again.

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Reviewed 18 August 2018 via mobile

We didn’t pay for the first night but my daughter had to sleep on the floor because her bed was missing two baseboards. The management had a replacement bed the next morning but the room was too small anyway. Will have to specify better next time or make sure not to book room 2 arancia
For more than two people.

Date of stay: August 2018
Trip type: Travelled with family
Thank mariechristinedanese
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Portacastello, Responsabile reception at Residenze Portacastello, responded to this reviewResponded 20 August 2018

Meanwhile, thank you for the review. Anyway I want to clarify that you have booked a room for two people (as specified on the booking sites), while at check-in you were three. Considering that the structure was fully booked during the three days of his stay, we did our best to add a cot to his room. The unexpected on the added bed happened overnight but, as confirmed, the bed was in any case used until my arrival and then replaced. Probably his controversy was only aimed at obtaining, as we have granted, a heavy discount on the living room.

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Reviewed 6 May 2017

In the old town center of Isernia, in an ancient building, a beautiful hotel with 7 rooms is located. The rooms sizes and design are different because of the building constraints. This only adds to the aesthetic beauty of this lovely hotel. Angelo, the hotel manager is available at any time to help. The feeling is really like living in the old city alleys. You can see from the window or the small terrace the neighbors' houses. The rooms are spacious, clean and decorated in a contemporary Italian touch.
Parking is not far. Driving in the narrow alleys of the Old City is quite an experience.
The price including breakfast at a cafe outside the hotel (get a daily voucher) - About 150 meters up the main street, is €55.

Room tip: try to get the room with a terrace and small kitchen
Date of stay: October 2016
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank David E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Portacastello, Responsabile reception at Residenze Portacastello, responded to this reviewResponded 9 May 2017

we thank you for the good and accurate review of our structure, our staff and the city of isernia. We will be very happy to have our guest again.

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Reviewed 29 April 2017

A one night stop-over at this B&B has given us a taste of Isernia and a desire to return.

The exterior of the B&B PortaCastello belies the character of the interior! As is typical in the Centro Storico (Historic quarter) of very old Italian towns & villages (& Isernia is very old!) the streets are narrow and the buildings give little away from the outside. The inside of this B&B is contemporary with the use of old exposed stone and modern marble stairs with iron handrails. Our room was clean, comfortable and a good-size with modern fixtures and fittings, modern artwork and a spacious, very well-appointed en-suite.

Free car parking is a short distance away, however you do have to walk up a steep narrow street to get to the B&B, as vehicular access to the door isn’t possible. A basic breakfast (you can choose between a few options) is provided in a nearby café and we enjoyed a delicious lunch at a local restaurant: Osteria O’Pizzaiuolo, which we enjoyed so much that we returned for our evening meal.

If you are thinking of staying in Isernia the B&B PortaCastello is a great place to stay and the Osteria O’Pizzaiuolo is well worth a visit.

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
Thank AndyandRebecca
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Portacastello, Responsabile reception at Residenze Portacastello, responded to this reviewResponded 2 May 2017

We thank you for the beautiful and accurate review of both our structure and the city of Isernia. We will be very pleased to have our guest again.

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