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Ona El Marques
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Reviews (354)
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All reviewswashing machinetime sharerecommend elvisiting elthe resort managerbar and restaurant areala gomerahome from hometimeshare ownersthis lovely resortpool rulestimeshare exchangepool area was very nicegreat balconygreat apartmentspaellawhole complex
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65 - 70 of 354 reviews
Reviewed 2 May 2017

Everything about this hotel was fantastic. The staff were more than helpful if you require their help.Rooms were great. We stayed in an apartment, fully equipped with everything you could need to live there. Brilliant sea and pool views. Decent sized balcony with table and chairs for al fresco dining and 2 sun beds. Only ate lunch there once but it was brilliant and good value too. We had a late flight and the staff were happy to accommodate us in staying later in our apartment. Would definitely recommend.

Room Tip: Sea view with a balcony
  • Stayed: April 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank YorkSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this reviewResponded 2 May 2017

Dear YorkSue,

What a wonderful surprise receiving your comments! Thank you so much for the time you have spent sharing your comments with us.

We are glad to know that you enjoyed everything, the staff, fully equipped apartments, pool area and lunch.

We would definititely be waiting for you to enjoy more moment together at Ona El Marqués.

Best wishes,
Melania Martin
Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2017 via mobile

Stayed here over Easter
Our apartment was lovely every thing we needed and more.
The pool area was kept clean and well maintained.
Drinks were reasonable and the lunch time snack menu was also reasonable and good sized portions.
Location good bars and restaurants nearby a taxi only 3 Eros if ya don't want to walk up and down the hill.
Staff very helpful and pleasant even the man on 24 hour duty!!!! (Emergency button) Thankyou!!!!!
All in all a good week
Thumbs up
Yes I would return
P.S
Thankyou for the casternets!!!

Stayed: April 2017, travelled with friends
Thank juejuejelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this reviewResponded 2 May 2017

Dear Juejuejelly,

We really appreciate your feedback thank you so much for sharing your comments with us.

It is a pleasure for us to know that you experience with us was a fantastic and memorable one! Thank you for the description you have made and hope to welcome you soon at Ona El Marqués.

P.D: you're welcome for the casternets!

Best wishes,
Melania Martin
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2017

Stayed many times before and always enjoyed the experience. New for this year was new bedroom furniture which is a great improvement and they now supply decent complementary toiletries in the bathrooms. The bar and restaurant area is much improved and the happy hour prices in the bar are lower than elsewhere locally although outside happy hour they are more expensive than a lot of bars.

  • Stayed: March 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank DavidH82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this reviewResponded 28 April 2017

Appreciate DavidH82,

Thank you so much for your feedback!

We are glad to hear that you enjoyed a great week at Ona El Marqués.
We will be waitingfor you to keep on enjoying moments!

Best wishes,
Melania Martin
Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2017 via mobile

Done 11 days at this location, and spent lots of money around the pool and at the bar as was self catering! Not kid friendly what so ever have to enter the pool by the ladder as jumping in is not aloud. Unless you don't make a splash!!!!! Fantastic destination for the over 80's.

Done 11 days here meet some nice people who persuaded us to stay a further 5 days, tried to extend our stay at these apartment to be told no availability so tried el marques palace next door that had availability........result as meant the kids that our kids had meet could still play together as this was one of the main reason for us extending our holiday.

However, the next day to be kicked out of the pool with the manager surrounding my wife and kids sun beds which was embarrassing and intimidating for her and damn right bullying. And was then told that we could use the restaurant and bar area to spend money but kids were not allowed to use the pool or the facilities as we were not longer staying here!!!!! Is this how you treat a family who have spent 11 days and thousands of pounds in this complex ☹️☹️☹️#unhappy family

Stayed: April 2017, travelled with family
4  Thank deano6969er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this reviewResponded 28 April 2017

First of all, thank you for the time you have spent sharing your comments with us.

After reading carefully, I would like to explain point by point your comments:
All swimming pools have rules and the lifeguard is supervising that all our guests follow these rules. During your stay, your kids did not behave as appropriate as our lifeguard indicated, having to restrict some actions from their part that were causing troubles to the rest of people.

As you mention, for the days that you requested, we did not have availability and you moved to the hotel next to us. During these days and although you stayed at other property, you have been using every day our swimming pool, that as we explained personally, it is only for guests. I consider that the word that you use "bullying" is out of context and I would like to point out that in every moment we treated you with respect and in a polite way.

Finally, we hope that this explanations have been clarifying for you and also, for the rest of users.
Sincerely,
Melania Martin
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2017 via mobile

Visited at easter, hotel and facilities fantastic and situated in a great location. Rooms are clean. Staff on the whole very friendly. My only gripe would be around the regimented rules and regulations for kids having fun in the pool. Lilos are only allowed for 2 hours a day, no balls, no splashing, etc. At one stage a 1year old was turfed out of the pool for using a swimming aid when his dad was holding him safe. The temp lifeguard from the weekend was great though. He did pool aerobics and went the extra mile to make sure everyone had fun. Another thing that is annoying is people putting their towels on the loungers the night before, even though the hotel says this is banned. Overall would stay again and had a good time.

Stayed: April 2017, travelled with family
2  Thank etchellsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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