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Review of Ona El Marques

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Ona El Marques
Certificate of Excellence
Reviewed 4 weeks ago

My wife and I have been going to this resort for nearly 27 years. Each time we look forward to it but this year has been brilliant. The restaurant is selling beautiful food ...The turns are excellent and it is the only place where we have found staff singing while they work....We introduced friends to it this year and we are glad to say that they bought a few weeks almost instantly.
The staff, in the main remains well known faces with a few changes. To the New owners I would say thank you for continuing a well known and tried business.My only hope is that the staff who are an indication of your business are rewarded for there Happy attitude, and I mean rewarded

Room Tip: Only criticism...When booking Room is apparently allocated on arrival......Do not go for lower apart...
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Stayed: September 2017, travelled as a couple
2  Thank SirStubby1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnaHotels, Director de Relaciones con Clientes at Ona El Marques, responded to this reviewResponded 4 weeks ago

Dear SitStubby1,

Many thanks for choosing Ona El Marques during all these years! We really appreciate you trust during this time.

It is always a pleasure to see firsthand the satisfaction of all our customers and to know that in your specific case, we made you feel at home as always.

We hope to keep on seeing you for much more years.

Kindest regards from our team,
Melania Martin
Guest Experience

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3 - 7 of 330 reviews

Reviewed 16 October 2017

Lovely clean room, regular maid service, great pool. All the facilities we needed were there. Staff friendly, nothing too much trouble, Will definately be coming back to this resort again. Can't wait!

Room Tip: Ask for a sea view.
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  • Stayed: October 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Kim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnaHotels, Director de Relaciones con Clientes at Ona El Marques, responded to this reviewResponded 4 weeks ago

Dear Kim T,

We would like to thank you for the time you have spent sharing your comments with us.

We are glad to know that you enjoyed the cleanliness, pool and facilities. We will be waiting for you to keep on enjoying at Ona El Marques.

Kind regards,
Melania Martin
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2017 via mobile

We had a lovely week at El Marques. It seems to be a hotel that is visited yearly by a lot of people. We found the atmosphere around the pool to be really friendly. The rooms were clean and comfortable, we had a apartment on the 4th floor and the views were brilliant of the pool and the sea. Two really good supermarkets very close to the hotel if you wanted to do any shopping. We didn't eat in the hotel but found lots of lovely restaurants in the local area. The staff were great and really helpful. One downside and only a small one wifi not to good and because we had travelled with monarch we obviously wanted to keep up to date with flights home, otherwise we probably wouldn't haven't needed it. Would we return definitely

Stayed: October 2017, travelled as a couple
Thank sue186dolphin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this reviewResponded 13 October 2017

Dear Sue,

Let me thank you for the time spent on your comment and for sharing it with all TripAdvisor travellers.

It is always a pleasure to see firsthand the satisfaction of all our customers and to know that in your specific case we have achieved our ultimate aim. This encourages us to keep working on the same basis every day.

We hope to see you again at Ona el Marques.
Kindest regards,
Melania Martin
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2017 via mobile

Very well maintained property , spacious and very clean, great food , excellent bar service , friendly staff , very good prices , very close to all bars and restaurants, nice and peaceful great place yo recharge your batteries and enjoy family time

Stayed: October 2017, travelled with friends
Thank 908JohnB908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this reviewResponded 9 October 2017

Dear John,

Thank you so much for having selected Ona El Marques for your holidays in Tenerife.

We are glad to know that you enjoyed the spacious, cleanliness and service, special in the bar. Thank you for highligh the attention of our staff.

We hope to have your visit when you need to recharge your bateries again!

Best regards,
Melania Martin
Guest Experience

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Reviewed 4 October 2017

We together with friends have been coming to el mar as it is affectionately known for some 27 years it is a brilliant place extremely friendly this applies to all residents and staff the accommodation is first class the staff are prepared to go the extra mile for you as a result we include the staff as our el mar friends.Some 5 years ago my wife fell and broke her hip and everyone of the staff went out of their way to help to reduce the stress that was everyone from the cleaners ,waiters and reception staff not forgetting the manager for which we were and are extremely grateful

Room Tip: Ask for a supreme room in phase 2
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  • Stayed: November 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Brian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this reviewResponded 9 October 2017

Dear Brian F,

First of all, we would like to express our gratitude for your loyalty all over these years.

We are glad to know that in spite of the pass of the time, we keep on metting your expectations every time you visit us.

For more years enjoying at Ona El Marques together!

A big hug from our team,
Melania Martin
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ona El Marques

Address: Calle Rosas 4, 38683 Santiago del Teide, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Santiago del Teide
Amenities:
Bar / Lounge Beach Kitchenette Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Santiago del Teide
Price Range: $92 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ona El Marques 3.5*
Number of rooms: 104
Official Description (provided by the hotel):
Ona El Marques has a great location near the pretty village of Los Gigantes, the ideal setting for a dream vacation with Onahotels. The hotel offers apartments of one and two bedrooms, totally equipped and Wi-Fi. Kitchens are equipped with microwave, kitchenware, fridge, oven and washing machine. The living room is equipped with a Satellite TV, air conditioning and a DVD player. Some of the apartments have balconies from which you can watch the glorious sunsets over the island of La Gomera. Los Gigantes is dominated by the incredible blue-gray cliffs that rise like giants over the town, giving it its name and offering a spectacular setting. The village is only ten minutes away from Ona El Marques and has a variety of shops, restaurants and attractive bars facing the sea. Built around the harbor, where luxury yachts float next to fishing boats, Los Gigantes is proud of its beautiful beach kissed by the clear blue waters of the ocean. You can find another spectacular beach in the nearby village of Playa de la Arena. Ona el Marques is a sophisticated and elegant resort that has everything you need for a truly memorable holiday. ... more   less 
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Also Known As:
El Marques Hotel Los Gigantes

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